Heartshare
Overview
Join to apply for the
IT Tech
role at
Heartshare This role is responsible for the first tier of support for fiscal systems, basic troubleshooting, and education on process and workflows for staff. The IT Tech will assist with data sanity tasks, such as ensuring fiscal data is up to date and accurate (cost centers, accounts, etc.) and that end-users are correctly following procedures for data entry. The Fiscal IT Tech will also act as “tier 1” response for staff with deskside support issues, such hardware, Office 365, etc. An ideal candidate will have knowledge with different data formats, experience with some advanced Microsoft Excel functionality (vlookup, etc.), and experience with educating non-technical staff on technical topics.
Primary Responsibilities and Essential Functions
Serve as first point of contact for the fiscal team via ticket system—logging, tracking, and providing status updates. Diagnosing and repair basic issues: password resets, software installations, hardware peripherals (desktops, laptops, printers, mobile devices). Support Microsoft 365, Active Directory, Windows 11, printers, network connectivity (TCP/IP, DNS, DHCP, VPN). Escalate complex issues as needed using clear documentation and proper context. Maintain accurate ticket records, knowledge-based entries, and tech documentation. NetSuite and Fiscal platforms Admin Support. Assist with NetSuite user administration: create accounts, manage roles & permissions, handle password resets, and troubleshoot login problems. Support data migrations or integration troubleshooting (e.g. imports, CSV loads, API syncs) as part of team effort. Help document processes, train end users, and maintain user-facing training materials or FAQs. Provide Tier1 support for vendor issues or basic NetSuite errors, escalating complex functional or development issues as needed.
Qualifications
Bachelor\'s degree in computer science, information systems or related field preferred. NetSuite experience preferred. Understanding of Windows OS and Microsoft O365 applications. Comprehension of networking, hardware and application systems.
Benefits
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: Rewarding Work in a team environment. Paid vacation, sick, personal days, and holidays. 403(B) retirement plans with employer contribution. Health, dental, vision and life insurance. Employee Assistance Program (EAP). Flexible spending account (Dependent Care, Medical, Parking, and Transit). Employee Appreciation Programs and Events. Tuition Assistance Program. Professional Development opportunities. Wellhub Discount Verizon Wireless Discount. BJs Membership discount. Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out.
About Heartshare
Who WE ARE: For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. To learn more about HeartShare, please visit our website at HeartShare Human Services of New York | Homepage. HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology Industries: Non-profit Organizations
Referrals increase your chances of interviewing at Heartshare by 2x
#J-18808-Ljbffr
Join to apply for the
IT Tech
role at
Heartshare This role is responsible for the first tier of support for fiscal systems, basic troubleshooting, and education on process and workflows for staff. The IT Tech will assist with data sanity tasks, such as ensuring fiscal data is up to date and accurate (cost centers, accounts, etc.) and that end-users are correctly following procedures for data entry. The Fiscal IT Tech will also act as “tier 1” response for staff with deskside support issues, such hardware, Office 365, etc. An ideal candidate will have knowledge with different data formats, experience with some advanced Microsoft Excel functionality (vlookup, etc.), and experience with educating non-technical staff on technical topics.
Primary Responsibilities and Essential Functions
Serve as first point of contact for the fiscal team via ticket system—logging, tracking, and providing status updates. Diagnosing and repair basic issues: password resets, software installations, hardware peripherals (desktops, laptops, printers, mobile devices). Support Microsoft 365, Active Directory, Windows 11, printers, network connectivity (TCP/IP, DNS, DHCP, VPN). Escalate complex issues as needed using clear documentation and proper context. Maintain accurate ticket records, knowledge-based entries, and tech documentation. NetSuite and Fiscal platforms Admin Support. Assist with NetSuite user administration: create accounts, manage roles & permissions, handle password resets, and troubleshoot login problems. Support data migrations or integration troubleshooting (e.g. imports, CSV loads, API syncs) as part of team effort. Help document processes, train end users, and maintain user-facing training materials or FAQs. Provide Tier1 support for vendor issues or basic NetSuite errors, escalating complex functional or development issues as needed.
Qualifications
Bachelor\'s degree in computer science, information systems or related field preferred. NetSuite experience preferred. Understanding of Windows OS and Microsoft O365 applications. Comprehension of networking, hardware and application systems.
Benefits
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: Rewarding Work in a team environment. Paid vacation, sick, personal days, and holidays. 403(B) retirement plans with employer contribution. Health, dental, vision and life insurance. Employee Assistance Program (EAP). Flexible spending account (Dependent Care, Medical, Parking, and Transit). Employee Appreciation Programs and Events. Tuition Assistance Program. Professional Development opportunities. Wellhub Discount Verizon Wireless Discount. BJs Membership discount. Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out.
About Heartshare
Who WE ARE: For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. To learn more about HeartShare, please visit our website at HeartShare Human Services of New York | Homepage. HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology Industries: Non-profit Organizations
Referrals increase your chances of interviewing at Heartshare by 2x
#J-18808-Ljbffr