Audax Group
Overview
IT Operations Co-Op role at Audax Group. Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, and London. The firm has raised over $40 billion in capital across its Private Equity and Private Debt businesses and employs more than 400 people. For more information, visit the Audax Group website www.audaxgroup.com. Position Summary The primary role of the IT Operations Intern is to act as the first point of contact in IT for daily operational tasks. The IT Operations Intern may assist with identifying root causes, resolving issues, and monitoring all technology support requests in a timely, effective, and personable manner. Key Responsibilities
Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction. Provide a consistently high-quality customer service experience by upholding established service standards. Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals. Perform tasks associated with adds/moves/changes and the relocation of IT-related assets during office/workspace moves. Provide first point of contact for customer-facing support on desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony. Requirements & Qualifications
Currently enrolled in a BS/BA program. Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization. Self-motivated, able to multi-task, prioritize, and perform a variety of concurrent tasks with limited direction. Technology Qualifications
Basic to intermediate Windows OS, macOS, and Apple iOS. Basic to intermediate MS Outlook and MS Office 365. Basic to intermediate hardware and software installation/deployment. Location: Boston, MA. This position is in the office 5 days/week with flexibility. These in-office requirements may be adjusted based on the needs of the business. Date: January 2026 - June 2026. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Audax Group is an equal opportunity employer. Please note : Audax Group and its affiliated entities do not accept unsolicited resumes from third-party recruiting agencies not currently under a signed agreement. Unsolicited resumes sent to Audax Group or its affiliates may be considered the property of Audax Group, and the company reserves the right to pursue and hire those candidates.
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IT Operations Co-Op role at Audax Group. Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, and London. The firm has raised over $40 billion in capital across its Private Equity and Private Debt businesses and employs more than 400 people. For more information, visit the Audax Group website www.audaxgroup.com. Position Summary The primary role of the IT Operations Intern is to act as the first point of contact in IT for daily operational tasks. The IT Operations Intern may assist with identifying root causes, resolving issues, and monitoring all technology support requests in a timely, effective, and personable manner. Key Responsibilities
Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction. Provide a consistently high-quality customer service experience by upholding established service standards. Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals. Perform tasks associated with adds/moves/changes and the relocation of IT-related assets during office/workspace moves. Provide first point of contact for customer-facing support on desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony. Requirements & Qualifications
Currently enrolled in a BS/BA program. Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization. Self-motivated, able to multi-task, prioritize, and perform a variety of concurrent tasks with limited direction. Technology Qualifications
Basic to intermediate Windows OS, macOS, and Apple iOS. Basic to intermediate MS Outlook and MS Office 365. Basic to intermediate hardware and software installation/deployment. Location: Boston, MA. This position is in the office 5 days/week with flexibility. These in-office requirements may be adjusted based on the needs of the business. Date: January 2026 - June 2026. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Audax Group is an equal opportunity employer. Please note : Audax Group and its affiliated entities do not accept unsolicited resumes from third-party recruiting agencies not currently under a signed agreement. Unsolicited resumes sent to Audax Group or its affiliates may be considered the property of Audax Group, and the company reserves the right to pursue and hire those candidates.
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