A HUG AWAY, INC
Administrator / Chief Operating Officer (COO) - Home Health and Hospice
A HUG AWAY, INC, Katy, Texas, United States, 77494
Administrator / Chief Operating Officer (COO) - Home Health and Hospice
A Hug Away Healthcare is a veteran, woman, and minority-owned agency with over 15 years of heart-led service in home health, hospice, wound care, and medical equipment and supplies. We are seeking an administrator to support and scale our multi-division services while maintaining the high standard of care our name is known for. Position Overview We are looking for a dedicated, hands-on leader to oversee operations across our Home Health, Hospice, Wound Care, and Medical Equipment & Supply Division. This role requires a balance of strategic thinking and day-to-day operational oversight, ensuring compliance, managing budgets and billing practices, supporting survey readiness, and leading with compassion and integrity. Key Responsibilities Oversee daily operations and growth for home health, hospice, sitter, and wound care services. Ensure compliance with all federal and state regulations, including CMS, DADS, and OSHA. Serve as the primary contact for state surveys and audits in the absence of the owners. Supervise and support department heads, including clinical supervisors, billing, intake, HR, and logistics. Manage budgeting, financial tracking, and oversight of billing practices across all service lines. Understand and ensure compliance with Medicare guidelines, LCDs, and documentation requirements for medical equipment. Monitor and manage key performance metrics and reporting. Collaborate with leadership to implement growth strategies and process improvements. Foster a culture of accountability, excellence, and heartfelt care. Position the company for franchising in the near future. Bring structure while being a nurturing leader. Required Qualifications Completion of 12-hour Administrator Training approved by the State of Texas for either home health or hospice (must provide certificate). Strong knowledge of operational processes, compliance, and KPI management. Proven track record of success in home health and hospice administration. 5+ years of experience in healthcare operations, preferably in home health, hospice, DME, or wound care. Strong working knowledge of Medicare/Medicaid regulations, LCDs, and audit/survey preparedness. Demonstrated success in compliance oversight for home health and hospice programs—licensing, documentation, audits, and regulatory reporting. Proven experience with budgeting, billing, and financial oversight. Proficiency with EMR systems such as Kinnser, Consolo, or similar platforms. Ability to lead independently and serve as acting director in the absence of ownership. Excellent leadership, communication, and organizational skills. Commitment to compassionate, patient-centered care. Knowledge of scaling businesses and ROI. Quality resources established from past experiences. What We Offer Competitive salary with bonus opportunities based on performance. Medical, dental, vision, and life insurance. Paid time off and holidays. Flexible scheduling to support work-life balance. Leadership development and continuing education support. Monthly team lunches and staff appreciation perks. A faith-driven, supportive environment where your leadership makes a real impact. To apply, send your resume and 12-hour Administrator certificate to hr@ahugaway.com.
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A Hug Away Healthcare is a veteran, woman, and minority-owned agency with over 15 years of heart-led service in home health, hospice, wound care, and medical equipment and supplies. We are seeking an administrator to support and scale our multi-division services while maintaining the high standard of care our name is known for. Position Overview We are looking for a dedicated, hands-on leader to oversee operations across our Home Health, Hospice, Wound Care, and Medical Equipment & Supply Division. This role requires a balance of strategic thinking and day-to-day operational oversight, ensuring compliance, managing budgets and billing practices, supporting survey readiness, and leading with compassion and integrity. Key Responsibilities Oversee daily operations and growth for home health, hospice, sitter, and wound care services. Ensure compliance with all federal and state regulations, including CMS, DADS, and OSHA. Serve as the primary contact for state surveys and audits in the absence of the owners. Supervise and support department heads, including clinical supervisors, billing, intake, HR, and logistics. Manage budgeting, financial tracking, and oversight of billing practices across all service lines. Understand and ensure compliance with Medicare guidelines, LCDs, and documentation requirements for medical equipment. Monitor and manage key performance metrics and reporting. Collaborate with leadership to implement growth strategies and process improvements. Foster a culture of accountability, excellence, and heartfelt care. Position the company for franchising in the near future. Bring structure while being a nurturing leader. Required Qualifications Completion of 12-hour Administrator Training approved by the State of Texas for either home health or hospice (must provide certificate). Strong knowledge of operational processes, compliance, and KPI management. Proven track record of success in home health and hospice administration. 5+ years of experience in healthcare operations, preferably in home health, hospice, DME, or wound care. Strong working knowledge of Medicare/Medicaid regulations, LCDs, and audit/survey preparedness. Demonstrated success in compliance oversight for home health and hospice programs—licensing, documentation, audits, and regulatory reporting. Proven experience with budgeting, billing, and financial oversight. Proficiency with EMR systems such as Kinnser, Consolo, or similar platforms. Ability to lead independently and serve as acting director in the absence of ownership. Excellent leadership, communication, and organizational skills. Commitment to compassionate, patient-centered care. Knowledge of scaling businesses and ROI. Quality resources established from past experiences. What We Offer Competitive salary with bonus opportunities based on performance. Medical, dental, vision, and life insurance. Paid time off and holidays. Flexible scheduling to support work-life balance. Leadership development and continuing education support. Monthly team lunches and staff appreciation perks. A faith-driven, supportive environment where your leadership makes a real impact. To apply, send your resume and 12-hour Administrator certificate to hr@ahugaway.com.
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