Pratum Co
Director of Operations - (Residential Multi-Family Property Management)
Pratum Co, Houston, Texas, United States, 77246
Director of Operations - Residential Multi-Family Property Management
NOT A REMOTE POSITION - REQUIRES PRIMARY RESIDENCY IN THE HOUSTON, TX REGION.
SUMMARY:
The Director of Operations, Residential Multi-Family Property Management, will report to a Senior Vice President and will primarily be responsible for executing strategically important operational priorities in support of our managed portfolio of multi-family apartment communities. It is not presently anticipated that this role will be assigned a designated group of properties to directly oversee, however will need to be nimble and flexible to adapt to the operational business needs, including to step into the temporary capacity as an interim Regional Property Manager (RPM) if such a need arises. As such, the Director must be a seasoned expert in all aspects of multi-family property management, with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.) and possess exposure to conventional/market-rate multi-family property management. The Director of Operations will also demonstrate their daily operational effectiveness in the areas of financial acumen, project management, market awareness, successful communication and the implementation of corporate policies, programs and initiatives. Outstanding interpersonal skills are needed in order to interact successfully with all stakeholders, including corporate support departments. CORE COMPETENCIES
Dealing with ambiguity Project management and organization Business and financial acumen Customer and service-orientation focus Ability to train, coach, and mentor Empathy and compassion Integrity and trust Motivating others Strategic agility Building effective teams Managing vision and purpose ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for the administration, execution, coordination and completion of single-task or ongoing operations-level priorities, projects, and responsibilities. Perform due diligence, including travel and on-site visits, for prospective and/or anticipated new property acquisitions, takeovers, and set-ups. Stay continuously informed of existing client satisfaction metrics, property/portfolio/client performance metrics, etc. Support the SVP of Operations and operations leaders in carrying out their supervisory responsibility for their team members. Partner in building consistency in the execution of property management principles and processes and policies across the portfolio. Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Supports operations leaders with the administration of the annual budgeting process, including enhancements where appropriate. May be called upon to visit property sites, sometimes on a regular basis, to physically walk and inspect the interior and exterior. Maintains a positive, professional, and responsive customer service approach. Will be engaged to support efforts to build the client base, supporting RFP and bids/proposals, meeting with prospective clients, etc. Will be called upon from time-to-time to review management agreements, leases, rules and regulations, vendor contracts, licenses, rent schedules, personnel files and resident files, delinquency reports, occupancy metrics, due recertifications, bank deposits, equipment inventory, inspections, etc. Meets with staff individually and in group meetings to communicate information and company news. Negotiates contracts in conjunction with corporate legal and senior corporate leadership. Ensures all assigned sites are prepared and ready for successful regulatory agency inspections (NSPIRE, MOR, etc.). Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other federal, state, and municipal laws and regulations as applicable. Will be responsible for other tasks, duties, responsibilities, and projects as assigned. EXPERIENCE AND SKILL/KNOWLEDGE QUALIFICATIONS
Must have a minimum of 7+ years of prior property management experience with progressive increases in scope and responsibility. Strategic thinker who can provide clear directions to a large team and both motivate and inspire via positive leadership. Ability to create, interpret, articulate and enforce policies and procedures and standardized approaches to property operations. Ability to develop, cultivate and manage new business prospects, including portfolio growth. Ability to make quick and accurate decisions. Working knowledge of all aspects of property management, accounting (A/R, A/P, etc.), collections, marketing, HUD compliance regulations, evictions, etc. Advanced organizational skills with the ability to multi-task, effectively delegate, and handle a diverse workload. Fair but firm approach to employee and resident relations. Works well with minimal supervision and direction. Ability to adapt to different working environments and situations quickly. Ability to coordinate and orchestrate the efforts of others to achieve company and property objectives. Ability to sell services to potential customers. Excellent communication and interpersonal skills, both verbal and written. Strong attention to detail – ability to read reports and analyze data. Ability to effectively lead, supervise, manage, train, coach, motivate, develop and evaluate others, including managers of subordinate work teams. Strong computer skills, including Yardi and MS Office (Outlook, Word, Excel, etc.). Financially savvy – able to understand complex financial situations and forecast performance. Understanding of local, state and regulations, statutes, LIHTC/HOME/HUD/HQAS requirements and other compliance requirements. Self-motivated - needs limited supervision and is accountable for actions and decisions. Multi-tasker – able to attend to many matters throughout the day and meet deadlines. Superb computer literacy/word processing skills, property management, Email and software skills required. Valid driver's license and a good driving record also required. TECHNICAL/SYSTEMS
Extremely strong capabilities, familiarity, and functionality with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint, etc.), and Yardi systems. EDUCATION
College degree with job/industry or business-related coursework is highly preferred but not required. CERTIFICATES, LICENSES, REGISTRATIONS
CPM/HCCP/COS/certification. LANGUAGE SKILL
As it pertains to the following, the requirements are exceptionally strong English communication skills. MATHEMATICAL SKILLS AND REASONING
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of budgeting, mathematical risk analysis, and bidding and reviewing programs. WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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The Director of Operations, Residential Multi-Family Property Management, will report to a Senior Vice President and will primarily be responsible for executing strategically important operational priorities in support of our managed portfolio of multi-family apartment communities. It is not presently anticipated that this role will be assigned a designated group of properties to directly oversee, however will need to be nimble and flexible to adapt to the operational business needs, including to step into the temporary capacity as an interim Regional Property Manager (RPM) if such a need arises. As such, the Director must be a seasoned expert in all aspects of multi-family property management, with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.) and possess exposure to conventional/market-rate multi-family property management. The Director of Operations will also demonstrate their daily operational effectiveness in the areas of financial acumen, project management, market awareness, successful communication and the implementation of corporate policies, programs and initiatives. Outstanding interpersonal skills are needed in order to interact successfully with all stakeholders, including corporate support departments. CORE COMPETENCIES
Dealing with ambiguity Project management and organization Business and financial acumen Customer and service-orientation focus Ability to train, coach, and mentor Empathy and compassion Integrity and trust Motivating others Strategic agility Building effective teams Managing vision and purpose ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for the administration, execution, coordination and completion of single-task or ongoing operations-level priorities, projects, and responsibilities. Perform due diligence, including travel and on-site visits, for prospective and/or anticipated new property acquisitions, takeovers, and set-ups. Stay continuously informed of existing client satisfaction metrics, property/portfolio/client performance metrics, etc. Support the SVP of Operations and operations leaders in carrying out their supervisory responsibility for their team members. Partner in building consistency in the execution of property management principles and processes and policies across the portfolio. Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Supports operations leaders with the administration of the annual budgeting process, including enhancements where appropriate. May be called upon to visit property sites, sometimes on a regular basis, to physically walk and inspect the interior and exterior. Maintains a positive, professional, and responsive customer service approach. Will be engaged to support efforts to build the client base, supporting RFP and bids/proposals, meeting with prospective clients, etc. Will be called upon from time-to-time to review management agreements, leases, rules and regulations, vendor contracts, licenses, rent schedules, personnel files and resident files, delinquency reports, occupancy metrics, due recertifications, bank deposits, equipment inventory, inspections, etc. Meets with staff individually and in group meetings to communicate information and company news. Negotiates contracts in conjunction with corporate legal and senior corporate leadership. Ensures all assigned sites are prepared and ready for successful regulatory agency inspections (NSPIRE, MOR, etc.). Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other federal, state, and municipal laws and regulations as applicable. Will be responsible for other tasks, duties, responsibilities, and projects as assigned. EXPERIENCE AND SKILL/KNOWLEDGE QUALIFICATIONS
Must have a minimum of 7+ years of prior property management experience with progressive increases in scope and responsibility. Strategic thinker who can provide clear directions to a large team and both motivate and inspire via positive leadership. Ability to create, interpret, articulate and enforce policies and procedures and standardized approaches to property operations. Ability to develop, cultivate and manage new business prospects, including portfolio growth. Ability to make quick and accurate decisions. Working knowledge of all aspects of property management, accounting (A/R, A/P, etc.), collections, marketing, HUD compliance regulations, evictions, etc. Advanced organizational skills with the ability to multi-task, effectively delegate, and handle a diverse workload. Fair but firm approach to employee and resident relations. Works well with minimal supervision and direction. Ability to adapt to different working environments and situations quickly. Ability to coordinate and orchestrate the efforts of others to achieve company and property objectives. Ability to sell services to potential customers. Excellent communication and interpersonal skills, both verbal and written. Strong attention to detail – ability to read reports and analyze data. Ability to effectively lead, supervise, manage, train, coach, motivate, develop and evaluate others, including managers of subordinate work teams. Strong computer skills, including Yardi and MS Office (Outlook, Word, Excel, etc.). Financially savvy – able to understand complex financial situations and forecast performance. Understanding of local, state and regulations, statutes, LIHTC/HOME/HUD/HQAS requirements and other compliance requirements. Self-motivated - needs limited supervision and is accountable for actions and decisions. Multi-tasker – able to attend to many matters throughout the day and meet deadlines. Superb computer literacy/word processing skills, property management, Email and software skills required. Valid driver's license and a good driving record also required. TECHNICAL/SYSTEMS
Extremely strong capabilities, familiarity, and functionality with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint, etc.), and Yardi systems. EDUCATION
College degree with job/industry or business-related coursework is highly preferred but not required. CERTIFICATES, LICENSES, REGISTRATIONS
CPM/HCCP/COS/certification. LANGUAGE SKILL
As it pertains to the following, the requirements are exceptionally strong English communication skills. MATHEMATICAL SKILLS AND REASONING
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of budgeting, mathematical risk analysis, and bidding and reviewing programs. WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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