Pratum Companies
Director of Operations - (Residential Multi-Family Property Management)
Pratum Companies, Houston, Texas, United States, 77246
Director of Operations - Residential Multi-Family Property Management
NOT A REMOTE POSITION - REQUIRES PRIMARY RESIDENCY IN THE HOUSTON, TX REGION.
Overview The Director of Operations, Residential Multi-Family Property Management, will report to a Senior Vice President and will primarily be responsible for executing strategically important operational priorities in support of our managed portfolio of multi-family apartment communities. The role may temporarily step into the capacity of an interim Regional Property Manager (RPM) if needed. The Director must be a seasoned expert in all aspects of multi-family property management, with deep expertise in affordable housing programs (LIHTC, HUD Section 8, etc.) and exposure to conventional/market-rate properties. The Director will demonstrate daily operational effectiveness in financial acumen, project management, market awareness, communication, and the implementation of corporate policies, programs and initiatives. Outstanding interpersonal skills are needed to interact successfully with all stakeholders, including corporate support departments.
Core Competencies
Dealing with ambiguity
Project management and organization
Business and financial acumen
Customer and service-orientation focus
Ability to train, coach, and mentor
Ethics and values
Integrity and trust
Motivating others
Strategic agility
Building effective teams
Managing vision and purpose
Essential Duties and Responsibilities
Administration, execution, coordination and completion of operations-level priorities, projects, and responsibilities. Includes oversight of property acquisitions and transitions, implementation of technical systems, learning and development priorities, performance management initiatives, KPI and metrics benchmarking, and cross-functional special projects with company-wide impact.
Due diligence for prospective new property acquisitions, including travel, on-site visits, budget reviews, pro forma development, staffing plans, underwriting and risk assessments, and presenting findings to leadership.
Monitor client satisfaction metrics and property/portfolio performance metrics; participate in client asset management meetings as needed.
Support SVP of Operations and operations leaders in recruitment, onboarding, training, supervision, and performance management.
Promote consistency in property management principles and processes across the portfolio.
Stay informed of market conditions and industry trends; regularly evaluate market data and comparable properties.
Assist in administering the annual budgeting process and related enhancements.
Visit properties as needed to inspect and support audits or inspections (e.g., NSPIRE/MOR).
Provide professional customer service; address escalated resident concerns as needed.
Support business development efforts, RFPs and bids, and meetings with prospective clients.
Review management agreements, leases, contracts, licenses, rents, personnel files, and other regulatory documents as required.
Communicate company news and directives in staff meetings; gather feedback and foster discussion.
Negotiate contracts with corporate legal and leadership.
Ensure sites are prepared for regulatory inspections (NSPIRE, MOR, etc.).
Operate in accordance with company policies and applicable laws and regulations (Fair Housing, ADA, FCRA, etc.).
Other tasks as assigned.
Experience and Qualifications
Minimum of 7+ years of property management experience with progressive responsibilities, including regional oversight for a large portfolio of multi-family properties; experience with both conventional/market-rate and affordable housing (LIHTC, tax credit, tax subsidy, voucher, etc.). Specific experience with Project-Based Section 8 and RAD; proven MOR/REAC/NSPIRE inspection experience.
Strategic thinker with the ability to provide clear direction and motivate a large team.
Ability to develop, implement and enforce policies and standardized operating procedures.
Experience growing a portfolio and developing new business opportunities.
Strong decision-making, organizational, and multitasking abilities with effective delegation.
Comprehensive knowledge of property management, accounting (A/R, A/P), collections, and HUD compliance.
Excellent communication and interpersonal skills; ability to interact with diverse stakeholders.
Proficient in reading contracts, analyzing data, and reviewing performance reports; attention to detail.
Leadership experience in supervising, coaching, and evaluating teams; ability to develop talent.
Strong computer skills, including Yardi and MS Office (Outlook, Word, Excel); familiarity with Site Accounting Programs.
Financial acumen with the ability to read budgets and financial reports and forecast performance.
Understanding of local, state, and federal regulations including LIHTC/HOME/HUD requirements.
Self-motivated, capable of working with limited supervision; strong collaboration and conflict-resolution abilities.
Ability to multi-task and coordinate multiple projects; strong delegation skills.
Ability to travel to properties within the portfolio and to the corporate office as needed.
Technical/Systems Strong capabilities with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint) and Yardi systems.
Education College degree with relevant job/industry coursework is highly preferred but not required. Education assessed with equivalent experience.
Certificates, Licenses, Registrations CPM/HCCP/COS/certification
Languages Strong English communication skills; ability to read and interpret complex documents and respond effectively in person, by phone, and in writing.
Work Environment and Physical Demands Office-based with occasional travel to properties within the portfolio. Requires availability outside standard hours for staffing, emergencies, and inspections. Regular travel to properties across a multi-site/multi-state portfolio and occasional monthly travel to the corporate office in Gaithersburg, MD. Travel to properties is expected on a regular basis.
This role is exempt and has an anticipated annual base salary range of $100k-$130k, with potential discretionary bonuses. Full-time benefits include 2 weeks paid vacation, 1 week sick leave, 11 paid holidays, and health & welfare benefits. For more information about the company and benefits, visit: https://pratumco.com/careers/
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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Overview The Director of Operations, Residential Multi-Family Property Management, will report to a Senior Vice President and will primarily be responsible for executing strategically important operational priorities in support of our managed portfolio of multi-family apartment communities. The role may temporarily step into the capacity of an interim Regional Property Manager (RPM) if needed. The Director must be a seasoned expert in all aspects of multi-family property management, with deep expertise in affordable housing programs (LIHTC, HUD Section 8, etc.) and exposure to conventional/market-rate properties. The Director will demonstrate daily operational effectiveness in financial acumen, project management, market awareness, communication, and the implementation of corporate policies, programs and initiatives. Outstanding interpersonal skills are needed to interact successfully with all stakeholders, including corporate support departments.
Core Competencies
Dealing with ambiguity
Project management and organization
Business and financial acumen
Customer and service-orientation focus
Ability to train, coach, and mentor
Ethics and values
Integrity and trust
Motivating others
Strategic agility
Building effective teams
Managing vision and purpose
Essential Duties and Responsibilities
Administration, execution, coordination and completion of operations-level priorities, projects, and responsibilities. Includes oversight of property acquisitions and transitions, implementation of technical systems, learning and development priorities, performance management initiatives, KPI and metrics benchmarking, and cross-functional special projects with company-wide impact.
Due diligence for prospective new property acquisitions, including travel, on-site visits, budget reviews, pro forma development, staffing plans, underwriting and risk assessments, and presenting findings to leadership.
Monitor client satisfaction metrics and property/portfolio performance metrics; participate in client asset management meetings as needed.
Support SVP of Operations and operations leaders in recruitment, onboarding, training, supervision, and performance management.
Promote consistency in property management principles and processes across the portfolio.
Stay informed of market conditions and industry trends; regularly evaluate market data and comparable properties.
Assist in administering the annual budgeting process and related enhancements.
Visit properties as needed to inspect and support audits or inspections (e.g., NSPIRE/MOR).
Provide professional customer service; address escalated resident concerns as needed.
Support business development efforts, RFPs and bids, and meetings with prospective clients.
Review management agreements, leases, contracts, licenses, rents, personnel files, and other regulatory documents as required.
Communicate company news and directives in staff meetings; gather feedback and foster discussion.
Negotiate contracts with corporate legal and leadership.
Ensure sites are prepared for regulatory inspections (NSPIRE, MOR, etc.).
Operate in accordance with company policies and applicable laws and regulations (Fair Housing, ADA, FCRA, etc.).
Other tasks as assigned.
Experience and Qualifications
Minimum of 7+ years of property management experience with progressive responsibilities, including regional oversight for a large portfolio of multi-family properties; experience with both conventional/market-rate and affordable housing (LIHTC, tax credit, tax subsidy, voucher, etc.). Specific experience with Project-Based Section 8 and RAD; proven MOR/REAC/NSPIRE inspection experience.
Strategic thinker with the ability to provide clear direction and motivate a large team.
Ability to develop, implement and enforce policies and standardized operating procedures.
Experience growing a portfolio and developing new business opportunities.
Strong decision-making, organizational, and multitasking abilities with effective delegation.
Comprehensive knowledge of property management, accounting (A/R, A/P), collections, and HUD compliance.
Excellent communication and interpersonal skills; ability to interact with diverse stakeholders.
Proficient in reading contracts, analyzing data, and reviewing performance reports; attention to detail.
Leadership experience in supervising, coaching, and evaluating teams; ability to develop talent.
Strong computer skills, including Yardi and MS Office (Outlook, Word, Excel); familiarity with Site Accounting Programs.
Financial acumen with the ability to read budgets and financial reports and forecast performance.
Understanding of local, state, and federal regulations including LIHTC/HOME/HUD requirements.
Self-motivated, capable of working with limited supervision; strong collaboration and conflict-resolution abilities.
Ability to multi-task and coordinate multiple projects; strong delegation skills.
Ability to travel to properties within the portfolio and to the corporate office as needed.
Technical/Systems Strong capabilities with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint) and Yardi systems.
Education College degree with relevant job/industry coursework is highly preferred but not required. Education assessed with equivalent experience.
Certificates, Licenses, Registrations CPM/HCCP/COS/certification
Languages Strong English communication skills; ability to read and interpret complex documents and respond effectively in person, by phone, and in writing.
Work Environment and Physical Demands Office-based with occasional travel to properties within the portfolio. Requires availability outside standard hours for staffing, emergencies, and inspections. Regular travel to properties across a multi-site/multi-state portfolio and occasional monthly travel to the corporate office in Gaithersburg, MD. Travel to properties is expected on a regular basis.
This role is exempt and has an anticipated annual base salary range of $100k-$130k, with potential discretionary bonuses. Full-time benefits include 2 weeks paid vacation, 1 week sick leave, 11 paid holidays, and health & welfare benefits. For more information about the company and benefits, visit: https://pratumco.com/careers/
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
#J-18808-Ljbffr