Affirm
Business Systems Lead (Agent and Channel Experience)
Affirm, Washington, District of Columbia, us, 20022
Senior Salesforce Architect (Agent and Channel Experience)
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As a Senior Architect, you will be an integral member of the Business Systems team within Servicing. You’ll collaborate with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions that solve business problems and transform the way our Service Agents thrive. You will lead high-impact projects from inception to completion, serving as the technical lead for a team of system leads and shaping technical strategy for platform improvements and project execution.
We are looking for candidates who strive for simple, sophisticated solutions and who continuously grow both their technical and soft skills. The ideal candidate demonstrates the ability to work efficiently and adapt within a constantly evolving environment. Our growth is rapid, with millions of customers across thousands of merchants in-store and online, and your technical leadership will be a key enabler of that growth.
What You’ll Do
Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
Hold a high technical bar for your work and your team’s changes; partner with Systems Manager to influence technical strategy.
Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs.
Architect end-to-end Salesforce solutions across Service Cloud and other business systems.
Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience.
Define and advocate technical solutions and operational processes to act as a force-multiplier for your team.
Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation.
Write high-quality, reusable code and promote simple, elegant designs.
Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions.
Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions.
Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and reduce manual processes.
Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
Develop metrics for system observability, availability, and performance; monitor and drive continuous improvements.
Provide training and documentation to ensure strong adoption and effective use of business systems.
What We Look For
5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in fintech, SaaS, or high-growth tech environments.
Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect).
Experience working with cross-functional teams including Product, Design, Analytics, and Business teams.
Proven ability to implement and improve Salesforce platform observability and availability best practices.
Comfort with ambiguity and the ability to move from low-level language idioms to large-scale system architecture.
Demonstrated growth and impact through incorporating feedback from engineering and cross-functional peers.
Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations.
Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web, and Einstein Gen AI for Service.
Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce.
Strong understanding of data modeling, reporting, and analytics; experience leveraging Snowflake for business intelligence.
Experience working in Scrum or other Agile methodologies.
Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules), and basic Apex development.
Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.
Ability to thrive in a fast-paced, high-performance culture with strong execution and excellent problem-solving and communication skills.
Location REMOTE U.S.
Pay and Benefits Pay Grade - K; Equity Grade - 5. Base pay ranges vary by location and experience. USA Pacific base pay range (CA, WA, NY, NJ, CT): $140000 - $190000; USA Sapphire base pay range (all other U.S. states): $124000 - $174000.
Affirm offers a comprehensive benefits package, including health care coverage for you and your dependents, Flexible Spending Wallets, time off, and ESPP. Remote-first with some roles potentially requiring occasional office presence.
We’re committed to an inclusive interview experience for all, and we provide reasonable accommodations for candidates as needed. By clicking "Submit Application," you acknowledge Affirm's Global Candidate Privacy Notice.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
#J-18808-Ljbffr
As a Senior Architect, you will be an integral member of the Business Systems team within Servicing. You’ll collaborate with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions that solve business problems and transform the way our Service Agents thrive. You will lead high-impact projects from inception to completion, serving as the technical lead for a team of system leads and shaping technical strategy for platform improvements and project execution.
We are looking for candidates who strive for simple, sophisticated solutions and who continuously grow both their technical and soft skills. The ideal candidate demonstrates the ability to work efficiently and adapt within a constantly evolving environment. Our growth is rapid, with millions of customers across thousands of merchants in-store and online, and your technical leadership will be a key enabler of that growth.
What You’ll Do
Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
Hold a high technical bar for your work and your team’s changes; partner with Systems Manager to influence technical strategy.
Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs.
Architect end-to-end Salesforce solutions across Service Cloud and other business systems.
Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience.
Define and advocate technical solutions and operational processes to act as a force-multiplier for your team.
Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation.
Write high-quality, reusable code and promote simple, elegant designs.
Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions.
Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions.
Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and reduce manual processes.
Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
Develop metrics for system observability, availability, and performance; monitor and drive continuous improvements.
Provide training and documentation to ensure strong adoption and effective use of business systems.
What We Look For
5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in fintech, SaaS, or high-growth tech environments.
Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect).
Experience working with cross-functional teams including Product, Design, Analytics, and Business teams.
Proven ability to implement and improve Salesforce platform observability and availability best practices.
Comfort with ambiguity and the ability to move from low-level language idioms to large-scale system architecture.
Demonstrated growth and impact through incorporating feedback from engineering and cross-functional peers.
Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations.
Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web, and Einstein Gen AI for Service.
Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce.
Strong understanding of data modeling, reporting, and analytics; experience leveraging Snowflake for business intelligence.
Experience working in Scrum or other Agile methodologies.
Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules), and basic Apex development.
Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.
Ability to thrive in a fast-paced, high-performance culture with strong execution and excellent problem-solving and communication skills.
Location REMOTE U.S.
Pay and Benefits Pay Grade - K; Equity Grade - 5. Base pay ranges vary by location and experience. USA Pacific base pay range (CA, WA, NY, NJ, CT): $140000 - $190000; USA Sapphire base pay range (all other U.S. states): $124000 - $174000.
Affirm offers a comprehensive benefits package, including health care coverage for you and your dependents, Flexible Spending Wallets, time off, and ESPP. Remote-first with some roles potentially requiring occasional office presence.
We’re committed to an inclusive interview experience for all, and we provide reasonable accommodations for candidates as needed. By clicking "Submit Application," you acknowledge Affirm's Global Candidate Privacy Notice.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
#J-18808-Ljbffr