Affirm
Senior Salesforce Architect (Agent and Channel Experience)
Affirm, Boston, Massachusetts, us, 02298
Senior Salesforce Architect (Agent and Channel Experience)
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
What you’ll do
Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
Maintain a high technical bar for your work and your team’s tactical changes; partner with the Systems Manager to influence technical strategy.
Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs.
Architect end-to-end Salesforce solutions across Service Cloud and other business systems.
Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience.
Act as a force-multiplier for your team by defining and advocating technical solutions and operational processes.
Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation.
Consistently generate simple, elegant designs and write high-quality, reusable code.
Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions.
Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions.
Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes.
Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
Develop metrics for system observability, availability, and performance.
Monitor system performance, troubleshoot issues, and drive continuous improvements.
Provide training and documentation to ensure strong adoption and effective use of business systems.
What we look for
5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect).
Experience working with cross-functional teams including Product, Design, Analytics, and Business teams.
Proven ability to implement and improve Salesforce platform observability and availability best practices.
Comfort with ambiguity, and ability to move from low-level language idioms to large-scale system architecture.
Demonstrated growth and impact through incorporating feedback from engineering and cross-functional peers.
Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations.
Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service.
Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce.
Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence.
Experience working in Scrum or other Agile methodologies.
Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development.
Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.
Ability to thrive in a fast-paced, high-performance culture, balancing multiple priorities with strong execution.
Excellent problem-solving and communication skills, with the ability to bridge technical and business needs.
Location : REMOTE U.S.
Compensation : Pay Grade - K; Equity Grade - 5. Base pay is part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA Pacific base pay range (CA, WA, NY, NJ, CT): $140000 - $190000. USA Sapphire base pay range (all other U.S. states): $124000 - $174000.
Affirm is remote-first. Some roles may be remote with occasional office presence. A limited number of roles remain office-based due to job responsibilities.
Benefits
include health care coverage for you and dependents, Flexible Spending Wallets, generous time off, and an Employee Stock Purchase Plan. We are committed to an inclusive interview experience and provide reasonable accommodations during the hiring process. For U.S. positions in Los Angeles or San Francisco, Affirm will consider qualified applicants with arrest and conviction records. By submitting your application, you consent to Affirm’s Global Candidate Privacy Notice.
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Information Technology
Referrals increase your chances of interviewing at Affirm.
#J-18808-Ljbffr
What you’ll do
Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
Maintain a high technical bar for your work and your team’s tactical changes; partner with the Systems Manager to influence technical strategy.
Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs.
Architect end-to-end Salesforce solutions across Service Cloud and other business systems.
Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience.
Act as a force-multiplier for your team by defining and advocating technical solutions and operational processes.
Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation.
Consistently generate simple, elegant designs and write high-quality, reusable code.
Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions.
Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions.
Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes.
Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
Develop metrics for system observability, availability, and performance.
Monitor system performance, troubleshoot issues, and drive continuous improvements.
Provide training and documentation to ensure strong adoption and effective use of business systems.
What we look for
5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect).
Experience working with cross-functional teams including Product, Design, Analytics, and Business teams.
Proven ability to implement and improve Salesforce platform observability and availability best practices.
Comfort with ambiguity, and ability to move from low-level language idioms to large-scale system architecture.
Demonstrated growth and impact through incorporating feedback from engineering and cross-functional peers.
Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations.
Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service.
Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce.
Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence.
Experience working in Scrum or other Agile methodologies.
Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development.
Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.
Ability to thrive in a fast-paced, high-performance culture, balancing multiple priorities with strong execution.
Excellent problem-solving and communication skills, with the ability to bridge technical and business needs.
Location : REMOTE U.S.
Compensation : Pay Grade - K; Equity Grade - 5. Base pay is part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA Pacific base pay range (CA, WA, NY, NJ, CT): $140000 - $190000. USA Sapphire base pay range (all other U.S. states): $124000 - $174000.
Affirm is remote-first. Some roles may be remote with occasional office presence. A limited number of roles remain office-based due to job responsibilities.
Benefits
include health care coverage for you and dependents, Flexible Spending Wallets, generous time off, and an Employee Stock Purchase Plan. We are committed to an inclusive interview experience and provide reasonable accommodations during the hiring process. For U.S. positions in Los Angeles or San Francisco, Affirm will consider qualified applicants with arrest and conviction records. By submitting your application, you consent to Affirm’s Global Candidate Privacy Notice.
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Information Technology
Referrals increase your chances of interviewing at Affirm.
#J-18808-Ljbffr