Metropolitan Commercial Bank
Branch Operations Manager - Miami Branch
Metropolitan Commercial Bank, Miami, Florida, us, 33222
Overview
Branch Operations Manager - Miami Branch at Metropolitan Commercial Bank. The Branch Operations Manager is responsible for overseeing the daily operational functions of the branch to ensure efficiency, compliance, and exceptional customer service. This role drives operational excellence, manages risk, supports Deposit Growth through collaboration with Relationship Managers, and fosters a positive team environment. The role also involves business development and community involvement in the market. Essential Duties And Responsibilities
Supervise and coordinate all operational activities within the branch. Ensure compliance with internal policies, procedures, and regulatory requirements. Maintain strong knowledge of OFAC as it relates to bank transactions. Monitor and manage branch cash levels, vault operations, and teller transactions. Lead operational audits and implement corrective actions as needed. Train, coach, and mentor branch staff on operational procedures and customer service standards. Collaborate with Retail Sales & Operations leadership to implement strategic initiatives. Resolve escalated customer issues and ensure a high level of satisfaction. Maintain accurate records and reports related to branch operations. Support business continuity planning and risk management efforts. Support and be the branch Subject Matter Expert for upcoming Core Systems Conversion. Participate in CRA and community initiatives. Identify, assess, and mitigate operational risks within the branch, including fraud, transaction errors, and procedural gaps. Ensure timely reporting and escalation of risk incidents per company protocols. Conduct regular reviews of branch processes to identify potential risk exposures and recommend improvements. Implement and monitor controls to safeguard customer data, financial assets, and branch infrastructure. Partner with Compliance and Risk teams to ensure alignment with regulatory expectations and internal risk frameworks. Lead root cause analysis for operational incidents and drive corrective action plans. Promote a culture of risk awareness and accountability among branch staff. Key Performance Indicators
Deposit Growth: Achieve monthly and quarterly targets for new deposits and overall deposit volume growth. Audit & Compliance: Achieve satisfactory or higher ratings in internal and external audits. Employee Training & Development: Ensure 100% completion of mandatory training programs and maintain high engagement scores. Sales Support: Partner with branch leadership to meet deposit growth goals for retail banking products. Risk Management: Minimize fraud incidents and ensure timely resolution of operational risk issues. Required Knowledge, Skills And Experience
Bachelor’s Degree or equivalent experience. 4 or more years in a retail branch environment. Minimum 2-3 years of management experience. Strong presentation skills and proven track record of sales production. Excellent verbal, written, and interpersonal communication skills. PC skills including Microsoft Word and Excel. Business acumen, communication proficiency, customer focus, results-driven mindset. Salary : This position offers a target salary range of $115,000 - $130,000 annually. This range reflects base wages and does not include benefits, bonus, or incentive pay. Final offer amounts are determined by multiple factors including candidate experience and expertise. Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type in accordance with federal, state, and local laws. Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Financial Services and Banking
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Branch Operations Manager - Miami Branch at Metropolitan Commercial Bank. The Branch Operations Manager is responsible for overseeing the daily operational functions of the branch to ensure efficiency, compliance, and exceptional customer service. This role drives operational excellence, manages risk, supports Deposit Growth through collaboration with Relationship Managers, and fosters a positive team environment. The role also involves business development and community involvement in the market. Essential Duties And Responsibilities
Supervise and coordinate all operational activities within the branch. Ensure compliance with internal policies, procedures, and regulatory requirements. Maintain strong knowledge of OFAC as it relates to bank transactions. Monitor and manage branch cash levels, vault operations, and teller transactions. Lead operational audits and implement corrective actions as needed. Train, coach, and mentor branch staff on operational procedures and customer service standards. Collaborate with Retail Sales & Operations leadership to implement strategic initiatives. Resolve escalated customer issues and ensure a high level of satisfaction. Maintain accurate records and reports related to branch operations. Support business continuity planning and risk management efforts. Support and be the branch Subject Matter Expert for upcoming Core Systems Conversion. Participate in CRA and community initiatives. Identify, assess, and mitigate operational risks within the branch, including fraud, transaction errors, and procedural gaps. Ensure timely reporting and escalation of risk incidents per company protocols. Conduct regular reviews of branch processes to identify potential risk exposures and recommend improvements. Implement and monitor controls to safeguard customer data, financial assets, and branch infrastructure. Partner with Compliance and Risk teams to ensure alignment with regulatory expectations and internal risk frameworks. Lead root cause analysis for operational incidents and drive corrective action plans. Promote a culture of risk awareness and accountability among branch staff. Key Performance Indicators
Deposit Growth: Achieve monthly and quarterly targets for new deposits and overall deposit volume growth. Audit & Compliance: Achieve satisfactory or higher ratings in internal and external audits. Employee Training & Development: Ensure 100% completion of mandatory training programs and maintain high engagement scores. Sales Support: Partner with branch leadership to meet deposit growth goals for retail banking products. Risk Management: Minimize fraud incidents and ensure timely resolution of operational risk issues. Required Knowledge, Skills And Experience
Bachelor’s Degree or equivalent experience. 4 or more years in a retail branch environment. Minimum 2-3 years of management experience. Strong presentation skills and proven track record of sales production. Excellent verbal, written, and interpersonal communication skills. PC skills including Microsoft Word and Excel. Business acumen, communication proficiency, customer focus, results-driven mindset. Salary : This position offers a target salary range of $115,000 - $130,000 annually. This range reflects base wages and does not include benefits, bonus, or incentive pay. Final offer amounts are determined by multiple factors including candidate experience and expertise. Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type in accordance with federal, state, and local laws. Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Financial Services and Banking
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