Columbia Hospitality
Front Desk Supervisor | AC Hotel San Jose Downtown
Columbia Hospitality, San Jose, California, United States, 95199
Front Desk Supervisor | AC Hotel San Jose Downtown
Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
Hourly Pay Rate: $32.00 per hour
Onsite parking
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, 401K
HSA/FSA Plans
Employer paid life insurance
Discounted Lodging (Yes, Discounted Travel!)
Employee Assistance Program
What you’ll do:
The Brass Tacks Supervising procedural aspects of the hotel’s front desk, maintaining a presence during peak traffic periods. Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable. Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests. Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc. Ensuring that all safety and security policies and procedures are followed. Assisting with the training, coaching and development of team members. Maintaining an up to date working knowledge of all property amenities as well as any special events. Preparing daily reports and distributing as directed. Understanding of all front office standards and assisting in solving deficiencies. Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Completing designated cashier and closing reports in the computer system. Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional. Maintaining confidentiality of proprietary information; protecting company assets. Welcoming and acknowledging all guests according to company standards. Developing and maintaining positive working relationships with others; support team to reach common goals. Performing other reasonable job duties as requested by Manager. The Nitty Gritty Prior front-desk supervisory or lead experience in hospitality or hotels preferred Strong written and verbal communication skills required Experience leading a team Previous customer service or guest relations experience required The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public. The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. The ability to solve practical problems when only limited standardization exists. The ability to interpret written and oral instructions. Must possess basic negotiation skills and strong customer relations skills. Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word. The Fine Print
AC Hotel San Jose Downtown is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Legal: Columbia Hospitality is posting and recruiting for this role as a proud partner of AC Hotel San Jose Downtown. All employees will be employed by AC Hotel San Jose Downtown, a separate entity from Columbia Hospitality.
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What you’ll do:
The Brass Tacks Supervising procedural aspects of the hotel’s front desk, maintaining a presence during peak traffic periods. Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable. Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests. Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc. Ensuring that all safety and security policies and procedures are followed. Assisting with the training, coaching and development of team members. Maintaining an up to date working knowledge of all property amenities as well as any special events. Preparing daily reports and distributing as directed. Understanding of all front office standards and assisting in solving deficiencies. Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Completing designated cashier and closing reports in the computer system. Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional. Maintaining confidentiality of proprietary information; protecting company assets. Welcoming and acknowledging all guests according to company standards. Developing and maintaining positive working relationships with others; support team to reach common goals. Performing other reasonable job duties as requested by Manager. The Nitty Gritty Prior front-desk supervisory or lead experience in hospitality or hotels preferred Strong written and verbal communication skills required Experience leading a team Previous customer service or guest relations experience required The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public. The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. The ability to solve practical problems when only limited standardization exists. The ability to interpret written and oral instructions. Must possess basic negotiation skills and strong customer relations skills. Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word. The Fine Print
AC Hotel San Jose Downtown is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Legal: Columbia Hospitality is posting and recruiting for this role as a proud partner of AC Hotel San Jose Downtown. All employees will be employed by AC Hotel San Jose Downtown, a separate entity from Columbia Hospitality.
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