VetJobs
Cisco Unified Communications Manager, Sr - Washington DC
VetJobs, Washington, District of Columbia, us, 20022
Overview
Cisco Unified Communications Manager, Senior - Washington DC Summary: Seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. The Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. The Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure. Responsibilities
Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment. Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments. Monitor and maintain CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for adverse findings that will impact cluster health. Provide support to internal support groups such as PMO, NOC and Installations. Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements. Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations. Support planned maintenance activities such as system patching and vulnerability management and configuration changes. Collaborate and perform in a team oriented and individual contributor capacity. Be a self-starter and able to work independently. Provide cross training across the enterprise voice teams, Tier 2 and Tier 3. Develop and maintain system designs, diagrams and standard operating procedures (SOPs). Ensure enterprise CUCM is highly available, with failover and contingency plans in place. Provide research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system. Participate in industry partners technology research, evaluations and solutions. Qualifications
Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration. 7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment. Strong knowledge and experience with Cisco voice gateways (VG410, VG420, VG450). 7 years’ experience with CUCM. Versions 14 or 15 are preferable. Knowledge of CUCM best practices and security (TLS, SRTP, certificates). Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing. Familiarity with 3rd party integration (Microsoft Teams). Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE). Strong written and verbal communications skills. Solid knowledge of telecommunications concepts (wiring, cross connects, demarcation points, circuits, etc.). Team player with ability to mentor others. Education
Bachelors Security Clearance
Must have SECRET Clearance with the ability to obtain a Top-Secret clearance. Compensation and Benefits
The expected compensation range for this position is $130,000.00-$150,000.00 per year. The compensation range may also be listed as $140,000.00-$160,000.00 depending on the role specifics. Location
Washington, District of Columbia
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Cisco Unified Communications Manager, Senior - Washington DC Summary: Seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. The Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. The Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure. Responsibilities
Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment. Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments. Monitor and maintain CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for adverse findings that will impact cluster health. Provide support to internal support groups such as PMO, NOC and Installations. Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements. Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations. Support planned maintenance activities such as system patching and vulnerability management and configuration changes. Collaborate and perform in a team oriented and individual contributor capacity. Be a self-starter and able to work independently. Provide cross training across the enterprise voice teams, Tier 2 and Tier 3. Develop and maintain system designs, diagrams and standard operating procedures (SOPs). Ensure enterprise CUCM is highly available, with failover and contingency plans in place. Provide research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system. Participate in industry partners technology research, evaluations and solutions. Qualifications
Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration. 7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment. Strong knowledge and experience with Cisco voice gateways (VG410, VG420, VG450). 7 years’ experience with CUCM. Versions 14 or 15 are preferable. Knowledge of CUCM best practices and security (TLS, SRTP, certificates). Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing. Familiarity with 3rd party integration (Microsoft Teams). Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE). Strong written and verbal communications skills. Solid knowledge of telecommunications concepts (wiring, cross connects, demarcation points, circuits, etc.). Team player with ability to mentor others. Education
Bachelors Security Clearance
Must have SECRET Clearance with the ability to obtain a Top-Secret clearance. Compensation and Benefits
The expected compensation range for this position is $130,000.00-$150,000.00 per year. The compensation range may also be listed as $140,000.00-$160,000.00 depending on the role specifics. Location
Washington, District of Columbia
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