Mass Markets
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Director of Sales
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Mass Markets MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a seasoned and driven Director of Sales to join our team. The ideal candidate will excel at building relationships, identifying opportunities, and closing business. This role requires strategic selling skills, exceptional active listening abilities, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client visits and presentations will be necessary. This position focuses on developing new business opportunities, with less emphasis on managing existing accounts or leading a sales team. As a Director of Sales, you will play a pivotal role in driving growth and shaping the future of our business. If you are a motivated, results-driven professional with a passion for strategic sales, we encourage you to apply. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities
Lead Generation & Prospecting: Conduct cold calls, prospect, and engage in lead generation activities to maintain a robust sales pipeline. Client Relationship Development: Identify and connect with decision-makers within target organizations. Sales Presentations: Present and sell a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight research. Strategic Sales Planning: Collaborate with team members to develop effective sales strategies tailored to client needs. Value Proposition Communication: Articulate the company’s value proposition in a way that resonates with potential clients. Program Development: Work with internal teams to design and propose profitable programs that align with client objectives. Competitive Awareness: Maintain a thorough understanding of competitive offerings and market trends to inform sales strategies. Client Needs Assessment: Evaluate client needs and gauge interest during initial discussions. Proposal Development: Prepare and present service proposals and formal presentations to prospective clients, both virtually and in person. Adaptability: Stay informed about new product offerings and market strategies to maintain a competitive edge. Candidate Qualifications
Bachelor’s degree required. 5-7 years of direct, outside sales experience with a proven track record of selling complex, consultative services to large corporations, including Fortune 500 companies. Minimum of 5 years’ experience selling merchandising, mystery shopping, or research/information services to verticals such as Retail, Restaurant, Petro Convenience, Telecom, Grocery, CPG, Banking, and Hospitality. Proven ability to exceed sales quotas consistently. Demonstrated experience building and maintaining relationships with C-suite executives. Exceptional attention to detail. Strong organizational and time management skills to thrive in a fast-paced environment. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and sales contact software. Track record of developing and implementing winning sales strategies. Exceptional communication and presentation skills. Willingness to travel frequently for client meetings and presentations. Compensation & Benefits
What You Can Expect From MCI
Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation details and benefits vary by geography. Starting compensation is based on experience. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Other Information
Physical Requirements: This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. May require lifting up to 40 pounds. Conditions of Employment: All MCI Locations — Must be authorized to work in the country where the job is based. Subject to background/security investigations and drug screening where applicable. Reasonable accommodations available under the ADA. Equal Opportunity Employer. MCI does not discriminate based on protected characteristics and will consider qualified applicants with criminal histories as required by law. About MCI: MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions. MCI, the holding company for a diverse lineup of tech-enabled business services, operates multiple brands and serves mid-market, Federal & enterprise partners. MCI currently employs 10,000+ individuals with 150+ client partners across North America.
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Director of Sales
role at
Mass Markets MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a seasoned and driven Director of Sales to join our team. The ideal candidate will excel at building relationships, identifying opportunities, and closing business. This role requires strategic selling skills, exceptional active listening abilities, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client visits and presentations will be necessary. This position focuses on developing new business opportunities, with less emphasis on managing existing accounts or leading a sales team. As a Director of Sales, you will play a pivotal role in driving growth and shaping the future of our business. If you are a motivated, results-driven professional with a passion for strategic sales, we encourage you to apply. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities
Lead Generation & Prospecting: Conduct cold calls, prospect, and engage in lead generation activities to maintain a robust sales pipeline. Client Relationship Development: Identify and connect with decision-makers within target organizations. Sales Presentations: Present and sell a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight research. Strategic Sales Planning: Collaborate with team members to develop effective sales strategies tailored to client needs. Value Proposition Communication: Articulate the company’s value proposition in a way that resonates with potential clients. Program Development: Work with internal teams to design and propose profitable programs that align with client objectives. Competitive Awareness: Maintain a thorough understanding of competitive offerings and market trends to inform sales strategies. Client Needs Assessment: Evaluate client needs and gauge interest during initial discussions. Proposal Development: Prepare and present service proposals and formal presentations to prospective clients, both virtually and in person. Adaptability: Stay informed about new product offerings and market strategies to maintain a competitive edge. Candidate Qualifications
Bachelor’s degree required. 5-7 years of direct, outside sales experience with a proven track record of selling complex, consultative services to large corporations, including Fortune 500 companies. Minimum of 5 years’ experience selling merchandising, mystery shopping, or research/information services to verticals such as Retail, Restaurant, Petro Convenience, Telecom, Grocery, CPG, Banking, and Hospitality. Proven ability to exceed sales quotas consistently. Demonstrated experience building and maintaining relationships with C-suite executives. Exceptional attention to detail. Strong organizational and time management skills to thrive in a fast-paced environment. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and sales contact software. Track record of developing and implementing winning sales strategies. Exceptional communication and presentation skills. Willingness to travel frequently for client meetings and presentations. Compensation & Benefits
What You Can Expect From MCI
Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation details and benefits vary by geography. Starting compensation is based on experience. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Other Information
Physical Requirements: This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. May require lifting up to 40 pounds. Conditions of Employment: All MCI Locations — Must be authorized to work in the country where the job is based. Subject to background/security investigations and drug screening where applicable. Reasonable accommodations available under the ADA. Equal Opportunity Employer. MCI does not discriminate based on protected characteristics and will consider qualified applicants with criminal histories as required by law. About MCI: MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions. MCI, the holding company for a diverse lineup of tech-enabled business services, operates multiple brands and serves mid-market, Federal & enterprise partners. MCI currently employs 10,000+ individuals with 150+ client partners across North America.
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