Autodesk
Overview
Customer Success Manager (CSM) drives the success of existing Business Plan customers, overseeing the Onboard, Use, and Extend stages of the customer lifecycle with Autodesk solutions. The CSM manages a portfolio of U.S. Department of Defense (DoD) customers, co-creating and executing a tailored Customer Success Plan to realize value through Autodesk’s AECO and D&M portfolios. The role uses data-driven insights to trigger proactive outreach, address risks such as low product usage or churn, and collaborates with Sales, Technical Sales, Channel Partners, Technical Support, and Client Services to align Autodesk solutions with mission-critical workflows and objectives. Location: District of Columbia, United States. Position requires managing customer relationships end-to-end and delivering measurable mission impact for assigned DoD accounts. Responsibilities
Own the post-sale customer relationship for assigned DoD accounts, ensuring Autodesk is delivering measurable mission impact. Co-create and execute tailored Customer Success Plans with assigned customers, aligning on mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions; drive specific actions to achieve business outcomes. Establish success metrics and track progress toward strategic outcomes using analytics, reporting, and regular account reviews. Own and orchestrate Customer Success planning and execution, coordinating actions among customers, Autodesk teams, and Channel Partners. Document the business value each customer achieves with Autodesk solutions, capturing value stories to demonstrate measurable outcomes. Guide customers through onboarding of new solutions, identify at-risk customers with low product adoption, and help maximize product utilization to reduce churn risk. Partner with Sales, Technical Sales, Channel Partners, Technical Support, Client Services, and others to drive customer success motions. Participate in regular Account Planning with Sales and Technical Sales to identify targeted accounts and align on engagement strategies and business outcomes. Monitor usage data and health indicators and translate insights into success strategies in collaboration with Channel Partners and internal Sales teams. Engage with all levels within customer organizations, including contract management, IT administration, end-users, mid-management, and leadership/decision-makers. Identify opportunities for expanding the business relationship and support Sales/Channel Partners in pursuing expansion opportunities. Minimum Qualifications
Up to 5 years of Customer Success, Customer Support, Sales, Renewal and/or other customer-facing experience. Ability to lead, discover, and address the customer\'s business challenges. Experience in documenting a mutual strategy, business case, or success plan with customers and stakeholders. Experience with large corporations with complex structures and multiple priorities. Excellent executive and business-level communication skills. Customer empathy and a customer-first mindset. Ability to prioritize multiple complex tasks. Collaboration and coordination across internal and external stakeholders. Preferred Qualifications
Experience with Autodesk for Government (AFG) or other FedRAMP Moderate cloud deployments. Familiarity with disconnected workflows and hybrid cloud/on-prem strategies common in DoD infrastructure. Active security clearance (Secret or above) is a plus. Learn More
About Autodesk: Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting the URL: https://benefits.autodesk.com/ Salary transparency: Salary is one part of Autodesk’s compensation package. For U.S.-based roles, starting base salary is typically between $77,800 and $134,200, depending on experience and location. Offers may exceed this range and may include bonuses, stock grants, and a comprehensive benefits package. Equal Employment Opportunity: Autodesk is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging: We cultivate a culture of belonging where everyone can thrive. Learn more at https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development, Design Services, and IT Services and IT Consulting
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Customer Success Manager (CSM) drives the success of existing Business Plan customers, overseeing the Onboard, Use, and Extend stages of the customer lifecycle with Autodesk solutions. The CSM manages a portfolio of U.S. Department of Defense (DoD) customers, co-creating and executing a tailored Customer Success Plan to realize value through Autodesk’s AECO and D&M portfolios. The role uses data-driven insights to trigger proactive outreach, address risks such as low product usage or churn, and collaborates with Sales, Technical Sales, Channel Partners, Technical Support, and Client Services to align Autodesk solutions with mission-critical workflows and objectives. Location: District of Columbia, United States. Position requires managing customer relationships end-to-end and delivering measurable mission impact for assigned DoD accounts. Responsibilities
Own the post-sale customer relationship for assigned DoD accounts, ensuring Autodesk is delivering measurable mission impact. Co-create and execute tailored Customer Success Plans with assigned customers, aligning on mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions; drive specific actions to achieve business outcomes. Establish success metrics and track progress toward strategic outcomes using analytics, reporting, and regular account reviews. Own and orchestrate Customer Success planning and execution, coordinating actions among customers, Autodesk teams, and Channel Partners. Document the business value each customer achieves with Autodesk solutions, capturing value stories to demonstrate measurable outcomes. Guide customers through onboarding of new solutions, identify at-risk customers with low product adoption, and help maximize product utilization to reduce churn risk. Partner with Sales, Technical Sales, Channel Partners, Technical Support, Client Services, and others to drive customer success motions. Participate in regular Account Planning with Sales and Technical Sales to identify targeted accounts and align on engagement strategies and business outcomes. Monitor usage data and health indicators and translate insights into success strategies in collaboration with Channel Partners and internal Sales teams. Engage with all levels within customer organizations, including contract management, IT administration, end-users, mid-management, and leadership/decision-makers. Identify opportunities for expanding the business relationship and support Sales/Channel Partners in pursuing expansion opportunities. Minimum Qualifications
Up to 5 years of Customer Success, Customer Support, Sales, Renewal and/or other customer-facing experience. Ability to lead, discover, and address the customer\'s business challenges. Experience in documenting a mutual strategy, business case, or success plan with customers and stakeholders. Experience with large corporations with complex structures and multiple priorities. Excellent executive and business-level communication skills. Customer empathy and a customer-first mindset. Ability to prioritize multiple complex tasks. Collaboration and coordination across internal and external stakeholders. Preferred Qualifications
Experience with Autodesk for Government (AFG) or other FedRAMP Moderate cloud deployments. Familiarity with disconnected workflows and hybrid cloud/on-prem strategies common in DoD infrastructure. Active security clearance (Secret or above) is a plus. Learn More
About Autodesk: Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting the URL: https://benefits.autodesk.com/ Salary transparency: Salary is one part of Autodesk’s compensation package. For U.S.-based roles, starting base salary is typically between $77,800 and $134,200, depending on experience and location. Offers may exceed this range and may include bonuses, stock grants, and a comprehensive benefits package. Equal Employment Opportunity: Autodesk is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging: We cultivate a culture of belonging where everyone can thrive. Learn more at https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development, Design Services, and IT Services and IT Consulting
#J-18808-Ljbffr