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Mass Markets

Director of Sales

Mass Markets, New York, New York, United States

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Director of Sales

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Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a seasoned and driven Director of Sales to join our team. The ideal candidate will excel at building relationships, identifying opportunities, and closing business. This role requires strategic selling skills, exceptional active listening abilities, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client visits and presentations will be necessary. This position focuses on developing new business opportunities, with less emphasis on managing existing accounts or leading a sales team.

As a Director of Sales, you will play a pivotal role in driving growth and shaping the future of our business. If you are a motivated, results-driven professional with a passion for strategic sales, we encourage you to apply.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

Lead Generation & Prospecting: Conduct cold calls, prospect, and engage in lead generation activities to maintain a robust sales pipeline.

Client Relationship Development: Identify and connect with decision-makers within target organizations.

Sales Presentations: Present and sell a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight research.

Strategic Sales Planning: Collaborate with team members to develop effective sales strategies tailored to client needs.

Value Proposition Communication: Articulate the company’s value proposition in a way that resonates with potential clients.

Program Development: Work with internal teams to design and propose profitable programs that align with client objectives.

Competitive Awareness: Maintain a thorough understanding of market trends and competitors to inform sales strategies.

Client Needs Assessment: Evaluate client needs and gauge interest during initial discussions.

Proposal Development: Prepare and present service proposals and formal presentations to prospective clients, both virtually and in person.

Adaptability: Stay informed about new product offerings and market strategies to maintain a competitive edge.

Candidate Qualifications Wonder if you are a good fit for this position? All positive and driven applicants are encouraged to apply. The ideal candidates should possess:

Bachelor’s degree required.

5-7 years of direct, outside sales experience with a proven track record of selling complex, consultative services to large corporations, including Fortune 500 companies.

Minimum of 5 years’ experience selling merchandising, mystery shopping, or research/information services to verticals such as Retail, Restaurant, Petro Convenience, Telecom, Grocery, CPG, Banking, and Hospitality.

Proven ability to exceed sales quotas consistently.

Experience building and maintaining relationships with C-suite executives.

Exceptional attention to detail and strong organizational skills.

Proficiency in MS Office Suite and sales contact software.

Track record of developing and implementing successful sales strategies.

Exceptional communication and presentation skills.

Willingness to travel frequently for client meetings and presentations.

Compensation Details At MCI, we value your contribution and offer competitive compensation and benefits packages designed to grow with you. Starting salary depends on experience, complemented by various benefits and incentives, including:

Paid Time Off and holidays

Incentives & rewards including cash bonuses, electronics, vacations, and cars

Health benefits including medical, dental, and vision coverage

Retirement savings plans

Disability and life insurance

Career growth and internal promotion opportunities

Paid training and a fun, engaging work environment

Casual dress code

Physical Requirements This role is primarily sedentary, requiring long periods of sitting/standing, computer and phone use, with occasional movement within the office and lifting up to 40 pounds.

Conditions of Employment

Must be authorized to work in the country where the job is based.

Willing to submit to background/security investigations and drug screening as required.

Equal Opportunity Statement MCI embraces diversity and is committed to providing an inclusive environment. We do not discriminate based on age, race, gender, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws.

About MCI MCI specializes in creating industry-leading solutions in business process outsourcing, staff augmentation, contact center services, and IT services. Recognized for rapid growth, MCI operates multiple facilities across North America and globally, employing over 10,000 talented individuals.

Additional Information The above description provides a general overview and is not exhaustive. Responsibilities and requirements may evolve, and employment can be terminated at any time.

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