Google
Consumer Product Support Manager, gUP Search
Google, Sunnyvale, California, United States, 94087
Overview
Consumer Product Support Manager, gUP Search. In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. As a Product Support Manager for Search, you will play an important role in ensuring the success of Google’s products to users globally. You will represent all support matters with product and engineering partners as the main Point-of-Contact (POC). You will build and leverage detailed knowledge of evolving search products, define and guide the support strategy, and ensure that user feedback flows to the product team to fuel improvement and innovation. To learn more about gTech, check out our video. The application window will be open until at least September 19th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA . The US base salary range for this full-time position is
$110,000-$157,000
+ bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Minimum qualifications
Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications
Experience in consumer software or customer support operations.
Understanding of technical details with the ability to collaborate with engineering/product teams on tools, systems and implementation requirements.
Ability to manage multiple projects and drive completion with minimal support, along with attention to detail.
Excellent problem-solving skills, with the ability to derive insights from data, recommend actions and manage cross-functional execution.
Excellent communication and people management skills with the ability to influence and engage stakeholders at all levels.
Responsibilities
Lead as the primary POC for product managers and engineering partners on consumer support strategy, representing gUP in cross-functional meetings.
Drive product launches, issue escalation, insights reporting and recommendations to resolve user concerns.
Monitor user feedback, resolve technical issues and deliver insights to enhance product experience.
Oversee feedback operations including taxonomy and quality strategy to maintain launch readiness and user insight quality.
Drive programs that integrate user perspectives across cross-functional teams, shaping the product development life cycle in collaboration with key partners.
Equal opportunity Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Consumer Product Support Manager, gUP Search. In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. As a Product Support Manager for Search, you will play an important role in ensuring the success of Google’s products to users globally. You will represent all support matters with product and engineering partners as the main Point-of-Contact (POC). You will build and leverage detailed knowledge of evolving search products, define and guide the support strategy, and ensure that user feedback flows to the product team to fuel improvement and innovation. To learn more about gTech, check out our video. The application window will be open until at least September 19th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA . The US base salary range for this full-time position is
$110,000-$157,000
+ bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Minimum qualifications
Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications
Experience in consumer software or customer support operations.
Understanding of technical details with the ability to collaborate with engineering/product teams on tools, systems and implementation requirements.
Ability to manage multiple projects and drive completion with minimal support, along with attention to detail.
Excellent problem-solving skills, with the ability to derive insights from data, recommend actions and manage cross-functional execution.
Excellent communication and people management skills with the ability to influence and engage stakeholders at all levels.
Responsibilities
Lead as the primary POC for product managers and engineering partners on consumer support strategy, representing gUP in cross-functional meetings.
Drive product launches, issue escalation, insights reporting and recommendations to resolve user concerns.
Monitor user feedback, resolve technical issues and deliver insights to enhance product experience.
Oversee feedback operations including taxonomy and quality strategy to maintain launch readiness and user insight quality.
Drive programs that integrate user perspectives across cross-functional teams, shaping the product development life cycle in collaboration with key partners.
Equal opportunity Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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