Google
Consumer Product Support Manager, gUP Search
Google, San Francisco, California, United States, 94199
Consumer Product Support Manager, gUP Search
Join to apply for the
Consumer Product Support Manager, gUP Search
role at
Google . The application window will be open until at least September 19, 2025. This opportunity will remain online based on business needs, which may be before or after the specified date. Note: By applying to this position you may share your preferred working location from the following:
Boulder, CO, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Preferred qualifications: Experience in consumer software or customer support operations. Understanding of technical details with the ability to collaborate with engineering/product teams on tools, systems and implementation requirements. Ability to manage multiple projects and drive completion with minimal support, with attention to detail. Excellent problem-solving skills, with the ability to derive insights from data, recommend actions and manage cross-functional execution. Excellent communication and people management skills with the ability to influence and engage stakeholders at all levels. About gTech and the gUP team: In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. We provide a range of product services to ensure our products are optimized for every user, including localization, digitization, partner integration, and more. As a Product Support Manager for Search, you will play an important role in ensuring the success of Google’s products to users globally. You will represent all support matters with product and engineering partners as the main point of contact (POC). You will build and leverage detailed knowledge of evolving search products, define and guide the support strategy, and ensure that user feedback flows to the product team to fuel improvement and innovation. Google’s teams are rooted in technical skill, product expertise, and a thorough understanding of customers’ needs to ensure our solutions scale and deliver value. To learn more about gTech, check out our video. Compensation: The US base salary range for this full-time position is
$110,000-$157,000
plus bonus, equity, and benefits. Ranges are determined by role, level, and location. Within the range, pay is affected by location and other factors such as skills, experience, and training. Specific salary ranges for your location will be shared by your recruiter during the hiring process. The base salary figure reflects base compensation only, excluding bonus, equity, or benefits. Responsibilities Lead as the primary POC for product managers and engineering partners on consumer support strategy; represent gUP in cross-functional meetings. Drive product launches, issue escalation, insights reporting, and recommendations to resolve user concerns. Monitor user feedback, resolve technical issues, and deliver insights to enhance the product experience. Oversee feedback operations including taxonomy and quality strategy to maintain launch readiness and user insight quality. Drive programs that integrate user perspectives across cross-functional teams, shaping the product development life cycle in collaboration with key partners. Equal opportunity statement: Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you need accommodations, please let us know by completing our Accommodations for Applicants form. Job function and seniority information: Seniority level: Not Applicable Employment type: Full-time Job function: Project Management, Consulting, and Engineering Industries: Information Services and Technology, Information and Internet Referral information: Referrals increase your chances of interviewing at Google. Location and related postings (example): Product Manager, LATAM (Miami or San Francisco) and other product roles are listed with salary information and locations, where applicable. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Consumer Product Support Manager, gUP Search
role at
Google . The application window will be open until at least September 19, 2025. This opportunity will remain online based on business needs, which may be before or after the specified date. Note: By applying to this position you may share your preferred working location from the following:
Boulder, CO, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Preferred qualifications: Experience in consumer software or customer support operations. Understanding of technical details with the ability to collaborate with engineering/product teams on tools, systems and implementation requirements. Ability to manage multiple projects and drive completion with minimal support, with attention to detail. Excellent problem-solving skills, with the ability to derive insights from data, recommend actions and manage cross-functional execution. Excellent communication and people management skills with the ability to influence and engage stakeholders at all levels. About gTech and the gUP team: In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. We provide a range of product services to ensure our products are optimized for every user, including localization, digitization, partner integration, and more. As a Product Support Manager for Search, you will play an important role in ensuring the success of Google’s products to users globally. You will represent all support matters with product and engineering partners as the main point of contact (POC). You will build and leverage detailed knowledge of evolving search products, define and guide the support strategy, and ensure that user feedback flows to the product team to fuel improvement and innovation. Google’s teams are rooted in technical skill, product expertise, and a thorough understanding of customers’ needs to ensure our solutions scale and deliver value. To learn more about gTech, check out our video. Compensation: The US base salary range for this full-time position is
$110,000-$157,000
plus bonus, equity, and benefits. Ranges are determined by role, level, and location. Within the range, pay is affected by location and other factors such as skills, experience, and training. Specific salary ranges for your location will be shared by your recruiter during the hiring process. The base salary figure reflects base compensation only, excluding bonus, equity, or benefits. Responsibilities Lead as the primary POC for product managers and engineering partners on consumer support strategy; represent gUP in cross-functional meetings. Drive product launches, issue escalation, insights reporting, and recommendations to resolve user concerns. Monitor user feedback, resolve technical issues, and deliver insights to enhance the product experience. Oversee feedback operations including taxonomy and quality strategy to maintain launch readiness and user insight quality. Drive programs that integrate user perspectives across cross-functional teams, shaping the product development life cycle in collaboration with key partners. Equal opportunity statement: Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you need accommodations, please let us know by completing our Accommodations for Applicants form. Job function and seniority information: Seniority level: Not Applicable Employment type: Full-time Job function: Project Management, Consulting, and Engineering Industries: Information Services and Technology, Information and Internet Referral information: Referrals increase your chances of interviewing at Google. Location and related postings (example): Product Manager, LATAM (Miami or San Francisco) and other product roles are listed with salary information and locations, where applicable. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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