Heartland Human Care Services
Overview
Join to apply for the
Program Director
role at
Heartland Human Care Services
Location: Bronzeville
Schedule: On-Site, Monday to Friday (8:00am - 4:30pm). This position may include rotating shifts, evenings, weekends, and on-call coverage.
Base pay range: $69,308.00/yr - $99,926.00/yr
Summary Lead with purpose. Support youth on their path to safety and stability. Heartland Human Care Services is seeking a
Program Director
to oversee one of our specialized residential homes within the Unaccompanied Children (UC) Program. In this role, you’ll guide Associate Directors, Managers, and Supervisors while ensuring full compliance with funder requirements and the highest standards of care.
This program provides comprehensive support to youth in our care, including orientation, casework, education, English as a Second Language, counseling, life skills, and substance abuse prevention. Your leadership will ensure these services are delivered with excellence, helping children build resilience and brighter futures.
As Program Director, you’ll strengthen community partnerships and collaborate with law enforcement to enhance safety and integration. By setting clear annual objectives and mentoring staff, you’ll create a culture of accountability and compassion that aligns with our mission.
If you’re ready to lead a team making life-changing impact for vulnerable youth, we invite you to join us.
Why Join Us?
Make a meaningful impact on the lives of individuals seeking education and career pathways.
Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
Providing flexibility and work-life balance.
Participate in professional development opportunities to enhance your skills and expertise.
Our Benefits
Medical insurance. BCBS PPO, EPO, and HSA Plans
Dental insurance
Vision insurance
401(k) 3% Employer Contribution
Paid maternity leave
Paid paternity leave
Commuter benefits
Student loan assistance
Tuition assistance
Disability insurance
FSA Spending Account
Life Insurance
Employee Assistance Program
Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.
Essential Functions Duties & Responsibilities
Develops, plans, provides, manages, monitors and evaluates a complex unit with professional services programs which meet participant, government and private funding sources and Organization needs. The Director shall provide routine evaluative and monitoring reports and suggest corrective actions and recommendations.
Develops and monitors the overall Unit budget and expends program funds in accordance with Organization approved policies.
In conjunction with the Managing Director of Youth and Residential Services and the Executive Director of Child Welfare Programs, coordinates and develops the long and short-range objectives, policies and operating procedures for the program in compliance with all Organization and funder policies.
Ensures the development, submission and negotiation of contracts with governmental agencies and designated private funding foundations to maintain current and develop new program initiatives.
Implements Organization personnel policies to encourage professional growth and to meet program operations goals. The Director makes recommendations for hiring, promotions, terminations and work assignments of all staff at the program in conjunction with Organization policy.
Represents the program and the Organization in internal and external liaison activities. Initiates and maintains on-going effective and efficient communications with the Department of Homeland Security, the Office of Refugee Resettlement, Division of Unaccompanied Children’s Services, and the Department of Children and Family Services.
Acts as the program’s liaison to the city Police Department, various task forces and committees, and provides systematic advocacy for the populations served.
Participates in overall administration and management of the Organization through membership of the Organization’s cabinet and Directors’ teams.
Reports to funders as required by contract.
Remains current on developments in services to the targeted populations through attendance at professional development workshops, seminars, task force meetings and conferences, etc.
Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and Unit guidelines. Participates in periodic evaluative reviews and/or in-house and external staff training to ensure understanding and continued adherence to such standards. Initiates requests for assistance from the Managing Director to address new issues or complex concepts affecting adherence to professional standards.
On call duties will include carrying an Agency cell phone and responding to crisis situations 24 hours a day.
Other duties as assigned.
Supervisory Responsibilities
Manages subordinate Associate Directors, Managers and Supervisors who supervise employees in the program.
Education And Experience
Bachelor's degree plus five (5) years of experience in child welfare administration, child protective services, program management, or as director of a licensed childcare program.
Master’s degree in social work (MSW) or an equivalent degree in education, psychology, sociology, or other relevant behavioral science preferred.
Knowledge/Skills/Abilities (K/S/A)
Demonstrated ability to handle confidential and sensitive information with professional diplomacy.
Strong collaboration, emotional intelligence, self-motivation, and analytical ability.
Ability to influence, lead and manage projects in a heavily matrixed environment.
Excellent communication skills. Strong networker and relationship builder with diverse teams and stakeholders.
Proficiency in Microsoft Office, Outlook/Exchange; Windows OS; and other software used by Heartland Human Care Services.
Problem-solving ability in varied practical situations.
Ability to work independently with minimal supervision.
Strategic thought partnership and consultancy skills.
Multi-language knowledge and/or ability.
Work Arrangement This role is not eligible for remote work. All hours will be worked in person. This position has an active presence at all assigned programs on a rotating basis.
Work Environment
The noise level in the work environment is usually moderate.
Each program site operates on a 24/7 basis, 365 days per year. Employees must be flexible regarding scheduling and work location.
Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.
Physical Demands
Regularly required to talk and hear. Sit, stand and walk. May stoop, kneel and/or crawl.
Must be able to use hands to key, handle, or feel and reach with hands and arms.
Occasionally lift and/or move up to 25 pounds.
Must have unrestricted ability to provide physical restraint.
Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
Equal Opportunity Employer Statement Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, national origin, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, or other protected characteristics in accord with applicable laws.
Seniority level
Director
Employment type
Full-time
Job function
Business Development and Sales
Industries
Non-profit Organizations
#J-18808-Ljbffr
Program Director
role at
Heartland Human Care Services
Location: Bronzeville
Schedule: On-Site, Monday to Friday (8:00am - 4:30pm). This position may include rotating shifts, evenings, weekends, and on-call coverage.
Base pay range: $69,308.00/yr - $99,926.00/yr
Summary Lead with purpose. Support youth on their path to safety and stability. Heartland Human Care Services is seeking a
Program Director
to oversee one of our specialized residential homes within the Unaccompanied Children (UC) Program. In this role, you’ll guide Associate Directors, Managers, and Supervisors while ensuring full compliance with funder requirements and the highest standards of care.
This program provides comprehensive support to youth in our care, including orientation, casework, education, English as a Second Language, counseling, life skills, and substance abuse prevention. Your leadership will ensure these services are delivered with excellence, helping children build resilience and brighter futures.
As Program Director, you’ll strengthen community partnerships and collaborate with law enforcement to enhance safety and integration. By setting clear annual objectives and mentoring staff, you’ll create a culture of accountability and compassion that aligns with our mission.
If you’re ready to lead a team making life-changing impact for vulnerable youth, we invite you to join us.
Why Join Us?
Make a meaningful impact on the lives of individuals seeking education and career pathways.
Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
Providing flexibility and work-life balance.
Participate in professional development opportunities to enhance your skills and expertise.
Our Benefits
Medical insurance. BCBS PPO, EPO, and HSA Plans
Dental insurance
Vision insurance
401(k) 3% Employer Contribution
Paid maternity leave
Paid paternity leave
Commuter benefits
Student loan assistance
Tuition assistance
Disability insurance
FSA Spending Account
Life Insurance
Employee Assistance Program
Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.
Essential Functions Duties & Responsibilities
Develops, plans, provides, manages, monitors and evaluates a complex unit with professional services programs which meet participant, government and private funding sources and Organization needs. The Director shall provide routine evaluative and monitoring reports and suggest corrective actions and recommendations.
Develops and monitors the overall Unit budget and expends program funds in accordance with Organization approved policies.
In conjunction with the Managing Director of Youth and Residential Services and the Executive Director of Child Welfare Programs, coordinates and develops the long and short-range objectives, policies and operating procedures for the program in compliance with all Organization and funder policies.
Ensures the development, submission and negotiation of contracts with governmental agencies and designated private funding foundations to maintain current and develop new program initiatives.
Implements Organization personnel policies to encourage professional growth and to meet program operations goals. The Director makes recommendations for hiring, promotions, terminations and work assignments of all staff at the program in conjunction with Organization policy.
Represents the program and the Organization in internal and external liaison activities. Initiates and maintains on-going effective and efficient communications with the Department of Homeland Security, the Office of Refugee Resettlement, Division of Unaccompanied Children’s Services, and the Department of Children and Family Services.
Acts as the program’s liaison to the city Police Department, various task forces and committees, and provides systematic advocacy for the populations served.
Participates in overall administration and management of the Organization through membership of the Organization’s cabinet and Directors’ teams.
Reports to funders as required by contract.
Remains current on developments in services to the targeted populations through attendance at professional development workshops, seminars, task force meetings and conferences, etc.
Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and Unit guidelines. Participates in periodic evaluative reviews and/or in-house and external staff training to ensure understanding and continued adherence to such standards. Initiates requests for assistance from the Managing Director to address new issues or complex concepts affecting adherence to professional standards.
On call duties will include carrying an Agency cell phone and responding to crisis situations 24 hours a day.
Other duties as assigned.
Supervisory Responsibilities
Manages subordinate Associate Directors, Managers and Supervisors who supervise employees in the program.
Education And Experience
Bachelor's degree plus five (5) years of experience in child welfare administration, child protective services, program management, or as director of a licensed childcare program.
Master’s degree in social work (MSW) or an equivalent degree in education, psychology, sociology, or other relevant behavioral science preferred.
Knowledge/Skills/Abilities (K/S/A)
Demonstrated ability to handle confidential and sensitive information with professional diplomacy.
Strong collaboration, emotional intelligence, self-motivation, and analytical ability.
Ability to influence, lead and manage projects in a heavily matrixed environment.
Excellent communication skills. Strong networker and relationship builder with diverse teams and stakeholders.
Proficiency in Microsoft Office, Outlook/Exchange; Windows OS; and other software used by Heartland Human Care Services.
Problem-solving ability in varied practical situations.
Ability to work independently with minimal supervision.
Strategic thought partnership and consultancy skills.
Multi-language knowledge and/or ability.
Work Arrangement This role is not eligible for remote work. All hours will be worked in person. This position has an active presence at all assigned programs on a rotating basis.
Work Environment
The noise level in the work environment is usually moderate.
Each program site operates on a 24/7 basis, 365 days per year. Employees must be flexible regarding scheduling and work location.
Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.
Physical Demands
Regularly required to talk and hear. Sit, stand and walk. May stoop, kneel and/or crawl.
Must be able to use hands to key, handle, or feel and reach with hands and arms.
Occasionally lift and/or move up to 25 pounds.
Must have unrestricted ability to provide physical restraint.
Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
Equal Opportunity Employer Statement Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, national origin, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, or other protected characteristics in accord with applicable laws.
Seniority level
Director
Employment type
Full-time
Job function
Business Development and Sales
Industries
Non-profit Organizations
#J-18808-Ljbffr