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Burlington Stores, Inc.

Customer Service Lead - Part-Time

Burlington Stores, Inc., Yonkers, New York, United States

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Overview As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, applying Our Burlington philosophy and company core values. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

Model company core values, Our Burlington philosophy, and back-of-house standards and execution strategies for the team.

Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.

Maintain a neat and orderly front end area, troubleshoot issues with registers and transactions.

Coordinate meal and break periods and monitor schedule adherence.

Requirements Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Compensation and Benefits Base pay: $17.50 per hour. Location: Yonkers, NY 10704. Employment type: Regular Part-Time.

Benefits may include medical coverage, a 401(k) plan, paid time off after one year of service (up to 4 hours annually), up to 8 paid holidays, and paid sick time in accordance with applicable law. Part-time associates may also be eligible for Burlington’s benefits package based on hours worked.

About Burlington Stores We are an equal opportunity employer committed to workplace diversity. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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