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Boston Medical Center (BMC)

Graduate Medical Education System Manager

Boston Medical Center (BMC), Boston, Massachusetts, us, 02298

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Graduate Medical Education System Manager Location:

Boston, MA

Schedule:

40 hours per week

Overview

Boston Medical Center (BMC) is seeking a GME Systems Manager to coordinate a wide range of administrative functions for over 12 accredited residency/fellowship programs and 6 nonstandard fellowship programs with over 200 residents and fellows. This role serves as a liaison between the Office of GME and the residency programs at BMC-Brighton Hospital and affiliated sites. The Manager will oversee IT systems, compliance monitoring of health screenings, mandatory online courses, licensure, duty hours, and interface with other IT systems (such as HR and Payroll) to support operational efficiency and regulatory readiness of GME programs.

Job Responsibilities

Manage the residency management system (New Innovations) to ensure complete, accurate, and secure tracking of resident and fellow information.

Oversee data related to scheduling, evaluations, procedures, duty hours, rotation performance, and curriculum assignments, and coordinate interfaces with HR and other enterprise systems.

Ensure compliance with accreditation and regulatory standards by maintaining up-to-date knowledge of ACGME, NRMP, ECFMG, CPME, CODA, and other governing body requirements. Monitor and track trainee licensure, health screenings, and mandatory education requirements.

Serve as a liaison between the GME Office and over 18 training programs across BMC-Brighton and affiliated sites. Foster collaboration and support program managers and leaders on system-related issues.

Train and support program coordinators and leadership in the use of GME-related systems, including New Innovations and ERAS, to ensure accurate data entry, reporting, and compliance. Oversee GME data reporting for internal and external agencies including AAMC, AMA, ACGME, VA, and other institutional stakeholders.

Ensure accuracy and timely submission of required surveys and reports. Collaborate on operational projects and reimbursement activities, including Medicare IRIS reporting, orientation, onboarding, and GME budget-related tasks.

Maintain and update GME documentation and resources, including the Program Coordinator Manual, House Officer Manual, and the GME intranet webpage.

Job Requirements Education and Experience

BA/BS degree in Business Administration or related field and 5 years’ experience in GME management (or equivalent combination of education and experience).

Knowledge, Skills and Abilities

In-depth knowledge of graduate medical education processes, including ACGME-accredited residency/fellowship programs, ERAS, and licensure requirements.

Understanding of institutional policies and regulatory guidelines related to Human Resources, Medical Records, Quality Assurance, and Legal Compliance. Working knowledge of New Innovations or similar residency management systems.

Proficient in website content management and database maintenance.

Strong organizational skills with the ability to manage multiple competing priorities independently under tight deadlines. Excellent written communication skills, including the ability to produce accurate, concise, and grammatically correct reports and correspondence.

Strong interpersonal communication skills, including active listening, information retention, and the ability to ask clarifying questions.

Proficient in Microsoft Office applications (Word, Excel, Outlook, Access) and other administrative technologies. Ability to train others in software systems such as New Innovations and ERAS.

Demonstrated ability to coordinate and manage complex administrative workflows across multiple departments and programs.

Ability to establish and maintain effective working relationships with diverse internal and external stakeholders. Ability to identify and resolve problems independently using sound judgment and appropriate escalation.

Ability to interpret and apply institutional and accreditation policies in day-to-day operations.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.

Equal Opportunity Employer/Disabled/Veterans

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