Boston University
FLOATING CLINICAL CARE SUPERVISOR, School of Dental Medicine, Clinical Affairs
Boston University, Boston, Massachusetts, us, 02298
Floating Clinical Care Supervisor, School of Dental Medicine, Clinical Affairs
The Floating Clinical Care Supervisor is responsible for managing, guiding, and directing the daily workflow of the Patient Coordinators and the pre-doc reception desk, which supports the patient appointment process for the DMD Patient Treatment Centers. The role ensures excellent customer service for patients and the providers delivering dental services. The Floating Clinical Care Supervisor must effectively mentor staff, provide training, and support a team-centered environment, as well as implement changes necessary to support the growth of our business operations. This role will work with the Senior Practice Manager in assisting with interviewing, staffing concerns, and disciplinary issues. The Supervisor will also provide backup to the Senior Practice Manager for approved time away, unplanned absences, weekly time entries, overseeing clinic schedules, clinic orientations, running reports (e.g., chair utilization, phone reports), and other operational items as they arise. Qualifications
3-5 years of work experience in a similar role. Bachelor's Degree. Must have previous supervising experience of staff. Demonstrated customer service background. Strong critical thinking and problem-solving skills. Efficient and detail oriented; good multitasker. Strong interpersonal skills and personal interaction. Must be able to effectively communicate with patients, providers, staff and management. Comfortable working with patients and showing care and compassion. Ability to provide a consistent level of strong customer service to all patients of the Center. Must be a team player and able to work with various personalities in a culturally diverse environment. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Seniority level
Mid-Senior level Employment type
Full-time Job function
Health Care Provider Industries
Higher Education Location: Boston, MA
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The Floating Clinical Care Supervisor is responsible for managing, guiding, and directing the daily workflow of the Patient Coordinators and the pre-doc reception desk, which supports the patient appointment process for the DMD Patient Treatment Centers. The role ensures excellent customer service for patients and the providers delivering dental services. The Floating Clinical Care Supervisor must effectively mentor staff, provide training, and support a team-centered environment, as well as implement changes necessary to support the growth of our business operations. This role will work with the Senior Practice Manager in assisting with interviewing, staffing concerns, and disciplinary issues. The Supervisor will also provide backup to the Senior Practice Manager for approved time away, unplanned absences, weekly time entries, overseeing clinic schedules, clinic orientations, running reports (e.g., chair utilization, phone reports), and other operational items as they arise. Qualifications
3-5 years of work experience in a similar role. Bachelor's Degree. Must have previous supervising experience of staff. Demonstrated customer service background. Strong critical thinking and problem-solving skills. Efficient and detail oriented; good multitasker. Strong interpersonal skills and personal interaction. Must be able to effectively communicate with patients, providers, staff and management. Comfortable working with patients and showing care and compassion. Ability to provide a consistent level of strong customer service to all patients of the Center. Must be a team player and able to work with various personalities in a culturally diverse environment. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Seniority level
Mid-Senior level Employment type
Full-time Job function
Health Care Provider Industries
Higher Education Location: Boston, MA
#J-18808-Ljbffr