Beth Israel Lahey Health
Overview
Hospice Clinical Director
role at
Beth Israel Lahey Health . Location: Bedford, MA. Salary range: $176,000.00-$264,000.00. Job Type: Regular; Time Type: Full time; Work Shift: Day; FLSA Status: Exempt. When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Reporting directly to the Executive Director of Hospice and Palliative Care, and in collaboration with the BILH at Home Leadership Team, the Hospice Director of Clinical Operations executes the overall strategic direction for clinical hospice operations within BILH at Home. Responsible for providing leadership and direction to clinical managers to ensure consistent and efficient, impactful delivery of hospice program services. Ensures achievement of the organization’s hospice program objectives, mission and long-term operational strategic goals. Promotes quality in patient care delivery in accordance with agency objectives, policies, and procedures within the Hospice Program. Ensures the agency’s internal policies are consistent with effective leadership and support of the agency’s employees and programs. Achieves established financial targets. Responsibilities
Directs and manages within a highly matrixed organization, driving goals through professional influence and collaboration within the system. Serves on or participates in BILH System, partners in care, or other stakeholders committees and external committees as appropriate. Attends and participates in professional associations and activities. Supports and directs hospice leaders to ensure optimal clinical management of program services and delivery of high-quality care. Collaborates with stakeholders within the BILH system to support alignment with overarching quality and cost goals. Proactively assesses opportunities within the system to achieve greater success with population health goals and initiatives. Establishes and maintains a progressive-oriented vision with the Executive Director of Hospice and Palliative Care and other leadership members; supports the development of a Strategic Vision / Business Plan for the hospice and monitors forward direction on a consistent basis. Assures that structure and processes are in place to promote compliance with CoPs and regulatory standards. Leads and hardwires service-excellence strategies as well as a Just Culture philosophy throughout the organization, contributing to patient satisfaction and patient safety initiatives. Partners with other ancillary areas within the BILH System to ensure effective communication and triage for patients, contributing to hospital-level goals related to throughput and readmissions. Establishes effective process flow for communication and the provision of care to all BILH ACO patients. Remains current with the changing healthcare landscape and ensures hospice is positioned to yield success for the program and the system. In collaboration with the BILH at Home leadership team, develops, monitors, and maintains a clinical organizational structure, culture, and environment that results in high-quality services delivered by the multidisciplinary team; aligns practice with quality goals and contributes to performance improvement mechanisms. Establishes and maintains good relationships with system-wide departments, community organizations, health care providers, and state/national home care associations, private and government policy/regulatory bodies. Creates, monitors, and maintains systems and a culture that results in a high-reliability organization. Manages and controls daily operations in delivering patient care in accordance with established standards of care. Sustains accountability for reporting key performance indicators to the Executive Director on a monthly basis or more frequently as needed. Organizes, directs, and monitors program operations to ensure functional scalability and financial/operational outcomes. Participates in the Quality program and ensures effective loop-back of trends identified via quality data reviews. Participates in establishing educational goals to ensure proper program use and execution, including needs analysis, competency training, and assessments. Enhances professional growth and development through participation in educational programs, literature reviews, and state/national association activities. Creates and maintains a culture committed to colleague engagement and stakeholder satisfaction. Organizational Requirements
Maintain strict adherence to the Continuing Care Confidentiality policy. Incorporate Continuing Care Standards of Behavior and Guiding Principles into daily activities. Comply with all Continuing Care Policies and behavioral expectations of the Continuing Care Division. Maintain courteous and effective interactions with colleagues and patients. Understand the job description, performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of customers and adhere to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully complete Mandatory Education. Perform all other duties as needed to meet the needs of the department. Minimum Qualifications
Education: Bachelor’s degree required; MBA or Master’s in Health Care Administration or related field preferred. Licensure, Certification & Registration: Registered Nurse license with current licensure to practice in MA and NH is required. Experience: 7-10 years of management experience in hospice and palliative care operations; demonstrated success in program development, growth, and market planning; experience managing in a matrix structure. Skills, Knowledge & Abilities: Advanced knowledge of hospice, palliative and end-of-life topics, programs and operations; business development, operations management and leadership skills; expertise in developing strategic and tactical plans in a large integrated health care system; excellent presentation, analytical, organizational, interpersonal, and negotiating skills; ability to understand the needs of a diverse population within a larger corporate structure; strong communication with internal and external strategic decision-makers; demonstrated understanding of health care delivery and financing systems; ability to manage multiple concurrent projects. Additional requirements
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement. Equal Opportunity Employer/Veterans/Disabled. Seniority level
Director Employment type
Full-time Job function
Health Care Provider Industries
Hospitals and Health Care
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Hospice Clinical Director
role at
Beth Israel Lahey Health . Location: Bedford, MA. Salary range: $176,000.00-$264,000.00. Job Type: Regular; Time Type: Full time; Work Shift: Day; FLSA Status: Exempt. When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Reporting directly to the Executive Director of Hospice and Palliative Care, and in collaboration with the BILH at Home Leadership Team, the Hospice Director of Clinical Operations executes the overall strategic direction for clinical hospice operations within BILH at Home. Responsible for providing leadership and direction to clinical managers to ensure consistent and efficient, impactful delivery of hospice program services. Ensures achievement of the organization’s hospice program objectives, mission and long-term operational strategic goals. Promotes quality in patient care delivery in accordance with agency objectives, policies, and procedures within the Hospice Program. Ensures the agency’s internal policies are consistent with effective leadership and support of the agency’s employees and programs. Achieves established financial targets. Responsibilities
Directs and manages within a highly matrixed organization, driving goals through professional influence and collaboration within the system. Serves on or participates in BILH System, partners in care, or other stakeholders committees and external committees as appropriate. Attends and participates in professional associations and activities. Supports and directs hospice leaders to ensure optimal clinical management of program services and delivery of high-quality care. Collaborates with stakeholders within the BILH system to support alignment with overarching quality and cost goals. Proactively assesses opportunities within the system to achieve greater success with population health goals and initiatives. Establishes and maintains a progressive-oriented vision with the Executive Director of Hospice and Palliative Care and other leadership members; supports the development of a Strategic Vision / Business Plan for the hospice and monitors forward direction on a consistent basis. Assures that structure and processes are in place to promote compliance with CoPs and regulatory standards. Leads and hardwires service-excellence strategies as well as a Just Culture philosophy throughout the organization, contributing to patient satisfaction and patient safety initiatives. Partners with other ancillary areas within the BILH System to ensure effective communication and triage for patients, contributing to hospital-level goals related to throughput and readmissions. Establishes effective process flow for communication and the provision of care to all BILH ACO patients. Remains current with the changing healthcare landscape and ensures hospice is positioned to yield success for the program and the system. In collaboration with the BILH at Home leadership team, develops, monitors, and maintains a clinical organizational structure, culture, and environment that results in high-quality services delivered by the multidisciplinary team; aligns practice with quality goals and contributes to performance improvement mechanisms. Establishes and maintains good relationships with system-wide departments, community organizations, health care providers, and state/national home care associations, private and government policy/regulatory bodies. Creates, monitors, and maintains systems and a culture that results in a high-reliability organization. Manages and controls daily operations in delivering patient care in accordance with established standards of care. Sustains accountability for reporting key performance indicators to the Executive Director on a monthly basis or more frequently as needed. Organizes, directs, and monitors program operations to ensure functional scalability and financial/operational outcomes. Participates in the Quality program and ensures effective loop-back of trends identified via quality data reviews. Participates in establishing educational goals to ensure proper program use and execution, including needs analysis, competency training, and assessments. Enhances professional growth and development through participation in educational programs, literature reviews, and state/national association activities. Creates and maintains a culture committed to colleague engagement and stakeholder satisfaction. Organizational Requirements
Maintain strict adherence to the Continuing Care Confidentiality policy. Incorporate Continuing Care Standards of Behavior and Guiding Principles into daily activities. Comply with all Continuing Care Policies and behavioral expectations of the Continuing Care Division. Maintain courteous and effective interactions with colleagues and patients. Understand the job description, performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of customers and adhere to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully complete Mandatory Education. Perform all other duties as needed to meet the needs of the department. Minimum Qualifications
Education: Bachelor’s degree required; MBA or Master’s in Health Care Administration or related field preferred. Licensure, Certification & Registration: Registered Nurse license with current licensure to practice in MA and NH is required. Experience: 7-10 years of management experience in hospice and palliative care operations; demonstrated success in program development, growth, and market planning; experience managing in a matrix structure. Skills, Knowledge & Abilities: Advanced knowledge of hospice, palliative and end-of-life topics, programs and operations; business development, operations management and leadership skills; expertise in developing strategic and tactical plans in a large integrated health care system; excellent presentation, analytical, organizational, interpersonal, and negotiating skills; ability to understand the needs of a diverse population within a larger corporate structure; strong communication with internal and external strategic decision-makers; demonstrated understanding of health care delivery and financing systems; ability to manage multiple concurrent projects. Additional requirements
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement. Equal Opportunity Employer/Veterans/Disabled. Seniority level
Director Employment type
Full-time Job function
Health Care Provider Industries
Hospitals and Health Care
#J-18808-Ljbffr