Ascendis Pharma
Overview
Join to apply for the
Patient Access Liaison
role at
Ascendis Pharma . Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of
Patients, Science, and Passion , we apply our TransCon technology platform to develop therapies with best-in-class potential to address unmet medical needs. Our work locations include headquarters in Hellerup, Denmark; research facilities in Heidelberg, Germany; and additional offices across Europe and the United States, with programs in Endocrinology, Rare Disease, and Oncology portfolios. The
Patient Access Liaison (PAL)
is a field-based role dedicated to providing reimbursement support and clinical education to patients and caregivers. The PAL guides patients and their care teams through the insurance, coverage, and reimbursement process, and provides disease state and medication administration education. This highly visible position collaborates with internal stakeholders to ensure patients receive timely access to needed therapies, supporting safe, appropriate treatment initiation and reinforcing correct product use. Responsibilities
Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to therapy access and administration. Develop and maintain relationships with patients and caregivers via in-person and virtual interactions. Assess the individual needs of the patient to develop an appropriate plan of action that empowers patient and caregiver advocacy utilizing approved resources. Educate patients on their insurance coverage and the process for obtaining therapy and conduct medication administration training as required once coverage is established. Provide information on affordability resources as needed. Manage long-term relationships with patients and their care team by developing a communication plan tailored to the needs of the patient and their care team. Collaborate with cross-functional internal teams as needed. Partner with Patient Advocacy and attend patient education symposia as needed. Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product complaints. Ensure compliance with all relevant regulations and standards. Travel up to 50% of time, including overnight and weekend travel to advocate and attend congresses. Qualifications
Bachelor’s degree AND at least 5 years of experience in a direct patient support role, with ability to explain access and reimbursement concepts at the consumer level. Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related fields, and 2 years of industry experience. Bilingual preferred. Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information. Experience in patient education and understanding of reimbursement obstacles; familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines. Ability to work effectively and autonomously in a team environment and communicate with cross-functional partners. Ability to respond quickly and adapt to evolving patient and care team needs. Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills. Adherence to all company compliance programs and policies. Benefits
401(k) plan with company match Medical, dental, and vision plans Company-offered Life and AD&D insurance Company-provided short and long-term disability benefits Pet Insurance and Legal Insurance Employee Assistance Program Employee Discounts Professional Development Health Savings Account (HSA) Flexible Spending Accounts Various incentive compensation plans Accident, Critical Illness, and Hospital Indemnity Insurance Mental Health resources Paid leave benefits for new parents Salary:
$185,000 - $195,000 . Actual salary will vary based on qualifications, skills, and proficiency for the role. Some positions may include a company car or car allowance and eligibility to earn bonuses based on company and/or individual performance.
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Join to apply for the
Patient Access Liaison
role at
Ascendis Pharma . Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of
Patients, Science, and Passion , we apply our TransCon technology platform to develop therapies with best-in-class potential to address unmet medical needs. Our work locations include headquarters in Hellerup, Denmark; research facilities in Heidelberg, Germany; and additional offices across Europe and the United States, with programs in Endocrinology, Rare Disease, and Oncology portfolios. The
Patient Access Liaison (PAL)
is a field-based role dedicated to providing reimbursement support and clinical education to patients and caregivers. The PAL guides patients and their care teams through the insurance, coverage, and reimbursement process, and provides disease state and medication administration education. This highly visible position collaborates with internal stakeholders to ensure patients receive timely access to needed therapies, supporting safe, appropriate treatment initiation and reinforcing correct product use. Responsibilities
Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to therapy access and administration. Develop and maintain relationships with patients and caregivers via in-person and virtual interactions. Assess the individual needs of the patient to develop an appropriate plan of action that empowers patient and caregiver advocacy utilizing approved resources. Educate patients on their insurance coverage and the process for obtaining therapy and conduct medication administration training as required once coverage is established. Provide information on affordability resources as needed. Manage long-term relationships with patients and their care team by developing a communication plan tailored to the needs of the patient and their care team. Collaborate with cross-functional internal teams as needed. Partner with Patient Advocacy and attend patient education symposia as needed. Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product complaints. Ensure compliance with all relevant regulations and standards. Travel up to 50% of time, including overnight and weekend travel to advocate and attend congresses. Qualifications
Bachelor’s degree AND at least 5 years of experience in a direct patient support role, with ability to explain access and reimbursement concepts at the consumer level. Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related fields, and 2 years of industry experience. Bilingual preferred. Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information. Experience in patient education and understanding of reimbursement obstacles; familiarity with HIPAA, FDA requirements, and OIG Compliance guidelines. Ability to work effectively and autonomously in a team environment and communicate with cross-functional partners. Ability to respond quickly and adapt to evolving patient and care team needs. Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills. Adherence to all company compliance programs and policies. Benefits
401(k) plan with company match Medical, dental, and vision plans Company-offered Life and AD&D insurance Company-provided short and long-term disability benefits Pet Insurance and Legal Insurance Employee Assistance Program Employee Discounts Professional Development Health Savings Account (HSA) Flexible Spending Accounts Various incentive compensation plans Accident, Critical Illness, and Hospital Indemnity Insurance Mental Health resources Paid leave benefits for new parents Salary:
$185,000 - $195,000 . Actual salary will vary based on qualifications, skills, and proficiency for the role. Some positions may include a company car or car allowance and eligibility to earn bonuses based on company and/or individual performance.
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