D&L Parts Co
Job Type
Full-time
Description
We are seeking an enthusiastic and customer-focused
Customer Service Representative II (CSR)
to join our team at a busy wholesale appliance and HVAC distribution branch. The CSR is the first point of contact for customers and plays a key role in ensuring a positive customer experience through accurate order processing, product support, and responsive communication. This position requires a professional demeanor, strong product knowledge (or willingness to learn), and a service-oriented attitude.
Key Responsibilities:
Customer Support
Greet walk-in customers and answer incoming calls and emails in a courteous, professional manner
Assist customers with product inquiries, pricing, order status, returns, and general support
Provide technical or product information (after training) or direct customers to appropriate staff
Handle customer complaints and resolve issues quickly or escalate as needed
Order Processing & Sales Support
Enter and process sales orders, quotes, returns, and delivery requests accurately
Confirm product availability, pricing, and lead times using the company's ERP system
Work closely with warehouse and logistics teams to ensure timely order fulfillment; Pulling and packaging customerorders.
Support outside sales representatives by preparing quotes and order documents
Documentation & Administrative Duties
Maintain accurate customer records and transaction histories
Assist with credit memos, RMAs, and warranty claims
Keep the showroom and counter area clean, stocked, and organized
Help monitor and maintain product literature, displays, and marketing materials
Participate in all physical inventory counts to ensure stock accuracy
Participates in educational training events or trade shows when requested
Delivery Duties:
Load delivery vehicle with prepared orders, ensuring secure and safe transport
Deliver appliance parts to local customers (retailers, service technicians, or other distributors) in a timely and professional manner; Pickup for suppliers when directed
Maintain a high level of customer service during deliveries and report any issues or customer feedback
Conduct pre- and post-trip vehicle inspections; Responsible for cleanliness, organization, and care of equipment and delivery vehicles
Keep delivery logs and complete all delivery-related paperwork
Report any vehicle maintenance needs to management
Other duties and responsibilities as requested by management
Requirements
Preferred Qualifications:
Experience in wholesale, distribution, or appliance parts industry
Strong verbal and written communication skills
Computer proficiency including Microsoft Office (Excel, Outlook, Word) and familiarity with ERP systems
Strong attention to detail, organizational skills, and ability to multitask
A team player with a positive attitude and problem-solving mindset
Excellent follow through with customers and work colleagues
Ability to learn technical product information and work in a fast-paced environment
Forklift certification (or willingness to become certified)
Knowledge of local delivery routes and traffic patterns
Good communication skills and a strong customer-service attitude.
Ability to work independently and manage time effectively.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must frequently lift and/or move parts, equipment and/or appliances up to 100 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close and distance vision. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; and climb or balance, carry, stoop, push/pull, crouch and/or kneel.
Full-time
Description
We are seeking an enthusiastic and customer-focused
Customer Service Representative II (CSR)
to join our team at a busy wholesale appliance and HVAC distribution branch. The CSR is the first point of contact for customers and plays a key role in ensuring a positive customer experience through accurate order processing, product support, and responsive communication. This position requires a professional demeanor, strong product knowledge (or willingness to learn), and a service-oriented attitude.
Key Responsibilities:
Customer Support
Greet walk-in customers and answer incoming calls and emails in a courteous, professional manner
Assist customers with product inquiries, pricing, order status, returns, and general support
Provide technical or product information (after training) or direct customers to appropriate staff
Handle customer complaints and resolve issues quickly or escalate as needed
Order Processing & Sales Support
Enter and process sales orders, quotes, returns, and delivery requests accurately
Confirm product availability, pricing, and lead times using the company's ERP system
Work closely with warehouse and logistics teams to ensure timely order fulfillment; Pulling and packaging customerorders.
Support outside sales representatives by preparing quotes and order documents
Documentation & Administrative Duties
Maintain accurate customer records and transaction histories
Assist with credit memos, RMAs, and warranty claims
Keep the showroom and counter area clean, stocked, and organized
Help monitor and maintain product literature, displays, and marketing materials
Participate in all physical inventory counts to ensure stock accuracy
Participates in educational training events or trade shows when requested
Delivery Duties:
Load delivery vehicle with prepared orders, ensuring secure and safe transport
Deliver appliance parts to local customers (retailers, service technicians, or other distributors) in a timely and professional manner; Pickup for suppliers when directed
Maintain a high level of customer service during deliveries and report any issues or customer feedback
Conduct pre- and post-trip vehicle inspections; Responsible for cleanliness, organization, and care of equipment and delivery vehicles
Keep delivery logs and complete all delivery-related paperwork
Report any vehicle maintenance needs to management
Other duties and responsibilities as requested by management
Requirements
Preferred Qualifications:
Experience in wholesale, distribution, or appliance parts industry
Strong verbal and written communication skills
Computer proficiency including Microsoft Office (Excel, Outlook, Word) and familiarity with ERP systems
Strong attention to detail, organizational skills, and ability to multitask
A team player with a positive attitude and problem-solving mindset
Excellent follow through with customers and work colleagues
Ability to learn technical product information and work in a fast-paced environment
Forklift certification (or willingness to become certified)
Knowledge of local delivery routes and traffic patterns
Good communication skills and a strong customer-service attitude.
Ability to work independently and manage time effectively.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must frequently lift and/or move parts, equipment and/or appliances up to 100 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close and distance vision. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; and climb or balance, carry, stoop, push/pull, crouch and/or kneel.