Healthcare Management Resources
Patient Care Coordinator- PsyFi
Healthcare Management Resources, Minneapolis, Minnesota, United States, 55400
Patient Care Coordinator
We are seeking a dependable, detail-oriented, and patient-focused Patient Care Coordinator to support both front desk operations and back-office clinical coordination in our busy medical practice. This role is ideal for someone with strong administrative experience in a healthcare setting and a desire to work in a collaborative environment where you'll wear many hats. From welcoming patients to coordinating prior authorizations, managing basic billing questions, handling credentialing tasks, and supporting medical records and lab workflowsthis is a dynamic, high-impact position. Front Desk Operations & Patient Check-in
Warmly greet patients and visitors as the first point of contact Check patients in and out using the clinic's electronic health record (EHR) system Verify and update patient demographics and insurance information Collect and process co-pays and outstanding balances Ensure intake paperwork and consent forms are completed and scanned accurately Maintain a tidy and organized reception area Monitor and respond to voicemails, emails, and online appointment requests in a timely manner Manage appointment scheduling, cancellations, and reschedules, ensuring provider calendars are optimized Prepare daily appointment logs and end-of-day reports Telephone and Communication Management
Answer multi-line phones promptly and professionally Route calls to appropriate staff members or take detailed messages Provide patients with information regarding appointments, policies, or care coordination Clinical & Administrative Support Duties
Prior Authorizations (PAs)
Complete and track medication and procedure prior authorizations with payers Follow up on pending authorizations and escalate issues as needed Communicate PA outcomes to providers and patients Billing Support
Act as the on-site liaison with our third-party billing company Help patients understand basic billing questions (copays, deductibles, account balances) Review insurance issues that arise during check-in or billing inquiries Credentialing
Maintain credentialing and re-credentialing documentation for all providers Complete payer applications, CAQH updates, and licensing renewals Coordinate with credentialing services and insurance companies as needed Medical Records
Process and fulfill medical records requests according to HIPAA regulations Scan, file, and organize patient documentation in the EHR Assist with release of information and chart reviews as necessary Urine Drug Testing (UDT)
Assist with urine collection in compliance with clinic procedures Label, document, and handle specimens according to chain-of-custody protocols Ensure accurate entry of lab orders and coordination with lab services Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred Minimum 2 years of healthcare administrative/front desk experience required Familiarity with insurance plans, billing basics, and clinical workflows Experience with EHR systems (Athena, eClinicalWorks, etc.) Detail-oriented, organized, and comfortable managing multiple priorities Knowledge of HIPAA and patient confidentiality standards Professional and compassionate communication with patients from diverse backgrounds Ability to work independently and as part of a collaborative team Preferred Skills
Experience with prior authorization portals (CoverMyMeds, Availity, etc.) Basic knowledge of medical coding and terminology Familiarity with credentialing databases (CAQH, PECOS) Comfort handling bodily fluid samples (UDT)
We are seeking a dependable, detail-oriented, and patient-focused Patient Care Coordinator to support both front desk operations and back-office clinical coordination in our busy medical practice. This role is ideal for someone with strong administrative experience in a healthcare setting and a desire to work in a collaborative environment where you'll wear many hats. From welcoming patients to coordinating prior authorizations, managing basic billing questions, handling credentialing tasks, and supporting medical records and lab workflowsthis is a dynamic, high-impact position. Front Desk Operations & Patient Check-in
Warmly greet patients and visitors as the first point of contact Check patients in and out using the clinic's electronic health record (EHR) system Verify and update patient demographics and insurance information Collect and process co-pays and outstanding balances Ensure intake paperwork and consent forms are completed and scanned accurately Maintain a tidy and organized reception area Monitor and respond to voicemails, emails, and online appointment requests in a timely manner Manage appointment scheduling, cancellations, and reschedules, ensuring provider calendars are optimized Prepare daily appointment logs and end-of-day reports Telephone and Communication Management
Answer multi-line phones promptly and professionally Route calls to appropriate staff members or take detailed messages Provide patients with information regarding appointments, policies, or care coordination Clinical & Administrative Support Duties
Prior Authorizations (PAs)
Complete and track medication and procedure prior authorizations with payers Follow up on pending authorizations and escalate issues as needed Communicate PA outcomes to providers and patients Billing Support
Act as the on-site liaison with our third-party billing company Help patients understand basic billing questions (copays, deductibles, account balances) Review insurance issues that arise during check-in or billing inquiries Credentialing
Maintain credentialing and re-credentialing documentation for all providers Complete payer applications, CAQH updates, and licensing renewals Coordinate with credentialing services and insurance companies as needed Medical Records
Process and fulfill medical records requests according to HIPAA regulations Scan, file, and organize patient documentation in the EHR Assist with release of information and chart reviews as necessary Urine Drug Testing (UDT)
Assist with urine collection in compliance with clinic procedures Label, document, and handle specimens according to chain-of-custody protocols Ensure accurate entry of lab orders and coordination with lab services Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred Minimum 2 years of healthcare administrative/front desk experience required Familiarity with insurance plans, billing basics, and clinical workflows Experience with EHR systems (Athena, eClinicalWorks, etc.) Detail-oriented, organized, and comfortable managing multiple priorities Knowledge of HIPAA and patient confidentiality standards Professional and compassionate communication with patients from diverse backgrounds Ability to work independently and as part of a collaborative team Preferred Skills
Experience with prior authorization portals (CoverMyMeds, Availity, etc.) Basic knowledge of medical coding and terminology Familiarity with credentialing databases (CAQH, PECOS) Comfort handling bodily fluid samples (UDT)