Sherwin-Williams
This position offers health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and other perks.
This role is vital to the success of our retail operations. As a Customer Service Specialist, you will collaborate with wholesale and retail customers to understand their needs, address their inquiries about Sherwin-Williams products, and recommend suitable solutions. You will also be responsible for resolving customer concerns promptly and ensuring maximum satisfaction while keeping up-to-date with product features and maintaining high quality and visual standards of the merchandise and store. Achieving excellent customer service while meeting the store's sales targets is essential.
Given the nature of this position, you will interact with customers, which may include minors, and have access to cash, payment methods, electronic equipment, personal information, store merchandise, and other valuables. Therefore, a review of your criminal history is necessary to protect the business, its operations, and the safety of customers, staff, and the public.
You will be expected to work at various store locations within a 10-mile radius of store # 705178, located at: 530 Ritchie Highway, Severna Park, MD 21146.
At Sherwin-Williams, we aim to inspire and enhance the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions brighten and strengthen our spaces. Your skills, talent, and passion help us achieve remarkable results for our customers and our business. We value our employees and are committed to providing: Life with rewards, benefits, and flexibility to enhance your health and well-being Career opportunities to learn, develop new skills, and grow your contribution Connection with a diverse team and dedication to our communities Join us in creating your
Possible How to Get Started: Step 1 - Online Application: Find the role(s) that interest you on our Careers page. Set aside 15 minutes to create your profile by entering or importing your details from a job board. Step 2 - Digital Interview: Upon reviewing your application, qualified candidates will be invited to complete a digital video interview via HireVue. The interview will involve a few behavioral-based questions. You can record and complete your interview at your convenience, but we ask you to do so within 7 days of receiving an invitation. Step 3 - In-Store Interview: Selected candidates will meet with our team in a store, specialty wholesale branch, or delivery service terminal. At Sherwin-Williams, our mission is to support our employees and their families in living healthier, saving smarter, and feeling better through a range of world-class benefits. Details can be found on our benefits webpage. Compensation will depend on various factors including skills, experience, and organizational needs. The wage range provided for this role reflects considerations of these factors. Sherwin-Williams reserves the right to change this information at any time. Qualified applicants with arrest or conviction records will be considered for employment in compliance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will be evaluated for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other factor prohibited by law. We prioritize referrals of Protected Veterans. Please note that Sherwin-Williams does not request payment, financial information, or sensitive personal data during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone to identify needs and present suitable products Build productive trust relationships with customers Process sales transactions accurately in accordance with policies Meet sales goals monthly, quarterly, and yearly Maintain precise work order files and formulas Retrieve appropriate products from the sales floor or warehouse Mix products to customer specifications Stock shelves and set up displays effectively Clean store equipment and maintain cleanliness Load/unload delivery trucks as needed Assist with deliveries when necessary Keep assigned areas well-stocked and presentable Stay informed about products and discuss options with customers Follow inventory control procedures Suggest improvements to enhance sales Minimum Requirements:
Must be at least eighteen (18) years old Must be legally authorized to work in the country without needing sponsorship Must have a valid, unrestricted Driver's License Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion Willingness to work all scheduled hours, including evenings and weekends Preferred Qualifications:
High School diploma or GED One (1) year experience in delivery, retail, or customer service Previous experience with paint and paint-related products Experience operating tinting and mixing equipment Ability to communicate in multiple languages Proficiency in reading, writing, and communicating in Spanish
At Sherwin-Williams, we aim to inspire and enhance the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions brighten and strengthen our spaces. Your skills, talent, and passion help us achieve remarkable results for our customers and our business. We value our employees and are committed to providing: Life with rewards, benefits, and flexibility to enhance your health and well-being Career opportunities to learn, develop new skills, and grow your contribution Connection with a diverse team and dedication to our communities Join us in creating your
Possible How to Get Started: Step 1 - Online Application: Find the role(s) that interest you on our Careers page. Set aside 15 minutes to create your profile by entering or importing your details from a job board. Step 2 - Digital Interview: Upon reviewing your application, qualified candidates will be invited to complete a digital video interview via HireVue. The interview will involve a few behavioral-based questions. You can record and complete your interview at your convenience, but we ask you to do so within 7 days of receiving an invitation. Step 3 - In-Store Interview: Selected candidates will meet with our team in a store, specialty wholesale branch, or delivery service terminal. At Sherwin-Williams, our mission is to support our employees and their families in living healthier, saving smarter, and feeling better through a range of world-class benefits. Details can be found on our benefits webpage. Compensation will depend on various factors including skills, experience, and organizational needs. The wage range provided for this role reflects considerations of these factors. Sherwin-Williams reserves the right to change this information at any time. Qualified applicants with arrest or conviction records will be considered for employment in compliance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will be evaluated for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other factor prohibited by law. We prioritize referrals of Protected Veterans. Please note that Sherwin-Williams does not request payment, financial information, or sensitive personal data during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone to identify needs and present suitable products Build productive trust relationships with customers Process sales transactions accurately in accordance with policies Meet sales goals monthly, quarterly, and yearly Maintain precise work order files and formulas Retrieve appropriate products from the sales floor or warehouse Mix products to customer specifications Stock shelves and set up displays effectively Clean store equipment and maintain cleanliness Load/unload delivery trucks as needed Assist with deliveries when necessary Keep assigned areas well-stocked and presentable Stay informed about products and discuss options with customers Follow inventory control procedures Suggest improvements to enhance sales Minimum Requirements:
Must be at least eighteen (18) years old Must be legally authorized to work in the country without needing sponsorship Must have a valid, unrestricted Driver's License Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion Willingness to work all scheduled hours, including evenings and weekends Preferred Qualifications:
High School diploma or GED One (1) year experience in delivery, retail, or customer service Previous experience with paint and paint-related products Experience operating tinting and mixing equipment Ability to communicate in multiple languages Proficiency in reading, writing, and communicating in Spanish