Sherwin-Williams
Join our dynamic team as a Customer Service Specialist, where your role is crucial to the success of our retail operations. You will engage closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend tailored solutions. Your ability to resolve customer concerns promptly will be key in ensuring maximum client satisfaction, while you stay informed about product features and maintain the visual and quality standards of the store.
As a Customer Service Specialist, you will work at Store #4335, located at: 2775 Walden Ave, Cheektowaga, NY 14225, and Store #5355- 2082 George Urban Blvd, Depew NY 14043, along with other stores within a 30-mile radius.
This position comes with a comprehensive benefits package including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement savings options, and much more. We also offer generous time away from work, including personal leave, paid parental leave, medical leave, and vacation, among other benefits.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. We believe in the potential of our employees, and we support you in achieving:
Life:
Enjoy rewards, benefits, and the flexibility to enhance your health and well-being. Career:
Explore opportunities to learn, develop new skills, and expand your career. Connection:
Be part of an inclusive team committed to our communities. Application Process: Step 1 - Online Application:
Apply for the role that interests you on our Careers page. Step 2 - Digital Interview:
Qualified candidates will be invited to complete a digital video interview via HireVue, including behavioral questions. Step 3 - In-Store Interview:
Top candidates will meet our team in a store or delivery service location. We’re committed to helping all employees and their families live healthier and feel better. Our robust benefits include retirement plans and healthcare options. You can find a general description of available benefits on our benefits page. Key Responsibilities: Provide exceptional customer service to enhance customer satisfaction. Assist customers both in person and over the phone by identifying their needs and presenting suitable products. Build and maintain trusting relationships with wholesale and retail customers. Process sales transactions accurately, adhering to policies and procedures. Meet monthly, quarterly, and yearly sales goals. Maintain accurate work order files and mixing formulas. Stock shelves and set up product displays. Assist with deliveries and load/unload delivery trucks as needed. Keep assigned areas clean and presentable. Stay informed about product offerings and options. Comply with inventory control procedures and suggest ways to optimize sales. Minimum Requirements: Must be at least eighteen (18) years of age. Legally authorized to work in the country of employment without requiring sponsorship. Valid, unrestricted Driver's License. Able to retrieve materials and lift/carry up to 50 lbs. frequently and up to 70 lbs. occasionally. Must be willing to work scheduled hours, including evenings and weekends. For internal applicants, a performance rating of at least meets expectations on your latest appraisal is required. Completion of all HR Cloud eLearning courses required for your current position, if applicable. Preferred Qualifications: High School diploma or GED. At least one year of experience in delivery, retail, or customer service roles. Experience selling paint and related products. Experience with tinting and mixing equipment. Ability to communicate in more than one language, particularly Spanish. Sherwin-Williams is an Equal Employment Opportunity employer. We welcome applications from all qualified candidates and do not discriminate based on any federally protected classes.
Enjoy rewards, benefits, and the flexibility to enhance your health and well-being. Career:
Explore opportunities to learn, develop new skills, and expand your career. Connection:
Be part of an inclusive team committed to our communities. Application Process: Step 1 - Online Application:
Apply for the role that interests you on our Careers page. Step 2 - Digital Interview:
Qualified candidates will be invited to complete a digital video interview via HireVue, including behavioral questions. Step 3 - In-Store Interview:
Top candidates will meet our team in a store or delivery service location. We’re committed to helping all employees and their families live healthier and feel better. Our robust benefits include retirement plans and healthcare options. You can find a general description of available benefits on our benefits page. Key Responsibilities: Provide exceptional customer service to enhance customer satisfaction. Assist customers both in person and over the phone by identifying their needs and presenting suitable products. Build and maintain trusting relationships with wholesale and retail customers. Process sales transactions accurately, adhering to policies and procedures. Meet monthly, quarterly, and yearly sales goals. Maintain accurate work order files and mixing formulas. Stock shelves and set up product displays. Assist with deliveries and load/unload delivery trucks as needed. Keep assigned areas clean and presentable. Stay informed about product offerings and options. Comply with inventory control procedures and suggest ways to optimize sales. Minimum Requirements: Must be at least eighteen (18) years of age. Legally authorized to work in the country of employment without requiring sponsorship. Valid, unrestricted Driver's License. Able to retrieve materials and lift/carry up to 50 lbs. frequently and up to 70 lbs. occasionally. Must be willing to work scheduled hours, including evenings and weekends. For internal applicants, a performance rating of at least meets expectations on your latest appraisal is required. Completion of all HR Cloud eLearning courses required for your current position, if applicable. Preferred Qualifications: High School diploma or GED. At least one year of experience in delivery, retail, or customer service roles. Experience selling paint and related products. Experience with tinting and mixing equipment. Ability to communicate in more than one language, particularly Spanish. Sherwin-Williams is an Equal Employment Opportunity employer. We welcome applications from all qualified candidates and do not discriminate based on any federally protected classes.