Clinical Support Specialist Job at Phil, Inc. in San Francisco

Overview

Clinical Support Specialist role at Phil, Inc. Location: Scottsdale, AZ or Columbus, OH. Start Date: Immediate.

Base pay range: $25.00/hr - $28.00/hr

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup building a platform that interfaces between doctors, pharmacies, and patients to streamline prescription processes. PHIL's B2B2C platform provides an end-to-end prescription management and delivery service, connecting patients, prescribers, pharmacies, and manufacturers to enable affordable access to medicine. Through digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver timely therapy access to patients, supporting better treatment adherence.

Position Overview

At Phil, our Clinical Support Specialists are on the front lines of ensuring providers and payers get what they need to care for patients without delays, errors, or confusion. This role goes beyond call handling: you’ll manage critical prescription and benefit workflows, identify and resolve blockers in real time, and educate provider offices on navigating complex coverage paths. This is a high-impact role where precision matters and your contributions are measurable daily, supported by a collaborative team and proven processes.

Responsibilities

• Respond to inbound inquiries from providers, medical office staff and payers by phone, email, and internal messaging
• Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements
• Triage escalations and resolve urgent or complex order-level issues efficiently
• Clearly communicate program requirements, expected copays, and processing timelines
• Coordinate with internal partners and external pharmacy networks to remove order bottlenecks
• Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals
• Use professionalism, de-escalation and active listening to manage provider frustrations and keep communication productive
• Log updates across internal systems accurately and on time
• Identify common workflow issues and share insights to improve team processes
• Provide thorough documentation of services in cross-functional systems

Required Qualifications

• Active Board of Pharmacy license in Arizona or Ohio
• Active Pharmacy Technician Certification Board (PTCB) certification
• Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions
• Strong understanding of pharmacy claims processes and coverage workflows
• Skilled in managing multiple digital platforms and cross-system tasks
• Clear, professional verbal and written communication skills
• Ability to provide excellent customer service via inbound communication (calls & emails)
• Willingness and ability to learn operational workflows to quickly determine root cause
• Team player who works collaboratively with low ego

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k)

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