Matter Intelligence
Head of Community - Manta Cares
Matter Intelligence, San Francisco, California, United States, 94199
Location
San Francisco Bay Area Employment Type
Full time Location Type
Hybrid Department
Manta Cares Compensation
Compensation Range
$150K – $175K • Offers Equity About Manta Cares Navigating cancer is like embarking on a treacherous hike—without a map, gear, or guide. Manta Cares provides the most comprehensive self-advocacy toolkit available, empowering patients every step of the way, transforming the cancer journey. Manta Cares is a digital health company founded and led by cancer patients, survivors, caregivers, and oncologists. Our team brings over 50 years of combined healthcare experience, with backgrounds at McKinsey, Stanford, MIT, and ASCO, among others. Backed by top-tier venture funds—including Pear Ventures, Sozo Ventures, and 1843 Capital—we generate revenue through partnerships with leading life sciences organizations. About this Role As Head of Community, you will build, nurture, and grow our cancer patient and care-partner community across all channels, both directly, and through partnerships with non-profits and other communities. You'll excel in this role if you're passionate about making a meaningful impact in the cancer care space, have experience building and scaling communities from the ground up, and possess the empathy and communication skills needed to support individuals during challenging times. This role requires someone who can balance strategic thinking with operational excellence and is comfortable working in a fast-paced startup environment. What You'll Lead Patient Engagement & Support Design, test, and implement engagement strategies that foster connection among cancer patients and care-partners, in partnership with the product & design teams
Analyze the community support funnel to identify opportunities for improvement and future Manta Care’s product development
Monitor and respond to requests coming through our website and app, ensuring timely response and support
Provide technical support to community members using Manta's digital tools
Partnership Development & Expansion Develop and maintain relationships with non-profits, foundations, and patient-advocacy groups to further awareness and usage of the digital Manta tools
Enable partners to co-market the Manta platform to their communities, and enable patients and care-partners to easily onboard onto the Manta platform
Attend and facilitate patient-focused events, both virtual and in-person
Program & Community Management Partner with leadership to drive strategic initiatives (e.g., Advocate-in-the-loop) that enhances the direct interaction with the patient community
Create, implement, and expand our patient support programs, iterating based on community needs and feedback
Track program impact through qualitative and quantitative measures
Who You are 5-8 years of professional experience
Proven track record of designing, managing and scaling customer facing programs
Background in relationship building and partnership development
MBA education
Prior early stage startup experience (ideally seed/series A)
Experience in patient advocacy and partnering with non profits
Personal connection to cancer as a patient, survivor or care-partner
Key Details Full-time; Hybrid in the SF office, at least 2 days a week (currently Tuesday/Wednesday)
Attend virtual + in-person community events (2-3 times per quarter)
Salary: $150,000 - $175,000 (range is based on years of relevant work experience)
Meaningful equity package with significant upside potential
Perks & Benefits Unlimited paid time off
Comprehensive medical, dental, and vision insurance
In-person workspace in Mission Bay/Downtown SF
Weekly in office team lunches
Monthly team events
Manta Cares is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply. Compensation Range: $150K - $175K
#J-18808-Ljbffr
San Francisco Bay Area Employment Type
Full time Location Type
Hybrid Department
Manta Cares Compensation
Compensation Range
$150K – $175K • Offers Equity About Manta Cares Navigating cancer is like embarking on a treacherous hike—without a map, gear, or guide. Manta Cares provides the most comprehensive self-advocacy toolkit available, empowering patients every step of the way, transforming the cancer journey. Manta Cares is a digital health company founded and led by cancer patients, survivors, caregivers, and oncologists. Our team brings over 50 years of combined healthcare experience, with backgrounds at McKinsey, Stanford, MIT, and ASCO, among others. Backed by top-tier venture funds—including Pear Ventures, Sozo Ventures, and 1843 Capital—we generate revenue through partnerships with leading life sciences organizations. About this Role As Head of Community, you will build, nurture, and grow our cancer patient and care-partner community across all channels, both directly, and through partnerships with non-profits and other communities. You'll excel in this role if you're passionate about making a meaningful impact in the cancer care space, have experience building and scaling communities from the ground up, and possess the empathy and communication skills needed to support individuals during challenging times. This role requires someone who can balance strategic thinking with operational excellence and is comfortable working in a fast-paced startup environment. What You'll Lead Patient Engagement & Support Design, test, and implement engagement strategies that foster connection among cancer patients and care-partners, in partnership with the product & design teams
Analyze the community support funnel to identify opportunities for improvement and future Manta Care’s product development
Monitor and respond to requests coming through our website and app, ensuring timely response and support
Provide technical support to community members using Manta's digital tools
Partnership Development & Expansion Develop and maintain relationships with non-profits, foundations, and patient-advocacy groups to further awareness and usage of the digital Manta tools
Enable partners to co-market the Manta platform to their communities, and enable patients and care-partners to easily onboard onto the Manta platform
Attend and facilitate patient-focused events, both virtual and in-person
Program & Community Management Partner with leadership to drive strategic initiatives (e.g., Advocate-in-the-loop) that enhances the direct interaction with the patient community
Create, implement, and expand our patient support programs, iterating based on community needs and feedback
Track program impact through qualitative and quantitative measures
Who You are 5-8 years of professional experience
Proven track record of designing, managing and scaling customer facing programs
Background in relationship building and partnership development
MBA education
Prior early stage startup experience (ideally seed/series A)
Experience in patient advocacy and partnering with non profits
Personal connection to cancer as a patient, survivor or care-partner
Key Details Full-time; Hybrid in the SF office, at least 2 days a week (currently Tuesday/Wednesday)
Attend virtual + in-person community events (2-3 times per quarter)
Salary: $150,000 - $175,000 (range is based on years of relevant work experience)
Meaningful equity package with significant upside potential
Perks & Benefits Unlimited paid time off
Comprehensive medical, dental, and vision insurance
In-person workspace in Mission Bay/Downtown SF
Weekly in office team lunches
Monthly team events
Manta Cares is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply. Compensation Range: $150K - $175K
#J-18808-Ljbffr