Travel Administrative Assistant - LLJP00001848

Travel Administrative Assistant Contract Duration: 12 months (possibility of extension) Clearance: Must be clearable (Interim Clearance required prior to start) Summary: We are seeking a highly organized and customer-focused Travel Administrative Assistant with strong proficiency in the Galileo GDS Reservation System to join a busy travel operations team. This role supports complex domestic and international travel arrangements for employees and guests, ensuring compliance with internal policies and government regulations. The ideal candidate thrives in a fast-paced environment, has a service-oriented mindset, and brings hands-on experience supporting travelers through every step of the reservation and ticketing process. Work Arrangement: Remote:Must reside within 100 miles of Lexington, MA Onsite requirement:Must be available to attend quarterly department meetings and initial onsite training for the first few weeks (a few days per week) Galileo GDS Reservation System Plan, price, and book complex domestic and international itineraries Administrative skills Key Responsibilities: Plan, price, and book complex domestic and international itineraries via Galileo GDS, SAP Concur Travel, and other channels. Assist travelers and arrangers with travel requests, policy guidance, and troubleshooting reservation issues. Arrange air, hotel, rail, and ground transportation reservations; issue exchanges, refunds, and voids as needed. Advise travelers on foreign travel requirements (passport, visa, health, and safety). Perform quality control and fare verification to ensure compliance and cost efficiency. Update traveler profiles and maintain accurate documentation. Interface with airlines, hotels, car vendors, and housing bureaus for issue resolution. Collaborate with the after-hours travel service and internal travel office for escalations. Support reporting, administrative duties, and special projects assigned by the Travel Manager. Required Qualifications: MUST have knowledge and proficiency with the Galileo GDS Reservation System High school diploma or equivalent and 5+ years of relevant experience; associate degree preferred (education may substitute for experience) Experience using SAP Concur Travel and Request Prior experience in a high-volume travel agency or airline reservations environment Excellent communication, customer service, and problem-solving skills Proficiency with Microsoft Office (Excel, Word, Outlook)and collaboration tools (Teams, Zoom) Ability to manage multiple priorities with accuracy, diplomacy, and professionalism Preferred Skills: Familiarity with airline accounting procedures Understanding of CRS data entry requirementsfor interface with accounting systems such as TRAMS Additional Details: Candidates must reside within 100 miles of Lexington, MA. Interim clearance is sufficient to begin work. This is a long-term contract with strong potential for extension. **This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. Due to the nature of the work, a United States Government Clearance is required to be eligible for the position**