Optum
Flexible Patient Access Representative Associate
Optum, Minneapolis, Minnesota, United States, 55447
$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Join Optum, in partnership with Allina Health.
Your role as an Optum employee will be crucial in enhancing health outcomes by connecting individuals with the necessary care, pharmacy benefits, data, and resources for their well-being. Here, you'll find a culture steeped in diversity and inclusion, along with talented peers, robust benefits, and opportunities for career growth. Help us make a meaningful impact on the communities we support as we work together towards advancing health equity globally. Start
Caring. Connecting. Growing together. Job Location:
2805 Campus Drive, Plymouth, MN 55441 Position Overview:
As a Patient Access Representative, you will be the welcoming face for patients in person. Your responsibilities will include a standardized registration process where you will gather demographic and financial information and efficiently enter this data into an electronic medical record system. Key Responsibilities: Greet and welcome patients upon arrival Collect demographic and insurance details Check in patients and assist in completing necessary paperwork Guide patients to their appointments or procedures Potentially assist in scheduling additional appointments Document issues and resolutions in the electronic medical record Resolve claim issues or registration discrepancies on patient accounts Utilize resources and procedures for efficient registration across assigned work queues Verify insurance eligibility and benefits, focusing on complex billing situations Communicate cost information clearly to patients if needed Collect co-pays or deductibles and address inquiries regarding financial assistance programs Screen and approve patients for financial aid programs Guide patients through the application process for available financial assistance Provide technical or functional support to team members Assist patients in completing information request forms for appropriate departments Collect necessary signatures from patients Gather medical records from various departments as required Deliver excellent customer service during inbound and outbound calls Mentor new staff as needed Perform other related duties as assigned You will be recognized and rewarded for your performance in this challenging role, with clear guidance on how to succeed and avenues for further professional development. Required Qualifications: At least 6 months of customer service experience in an office or hospital environment Intermediate proficiency in Microsoft Office Availability to work on a Per Diem basis across 1st, 2nd, or 3rd shifts, including weekends Ability to commit to standard daytime hours, Monday to Friday during the initial training period Must be 18 years of age or older Preferred Qualifications: Experience within the revenue cycle Familiarity with Epic systems *Important Note:* The sign-on bonus is available exclusively to external candidates. Current employees of UnitedHealth Group, UnitedHealthcare, or related entities are not eligible for this bonus. Compensation is based on various factors, including local labor market conditions, educational background, work experience, and certifications. Alongside your hourly wage—which ranges from $16.00 to $27.69 for full-time employment—you will have access to comprehensive benefits such as health plans, incentive and recognition programs, stock purchase options, and 401k contributions (all benefits are subject to eligibility requirements). No matter when you start your career with us, you will enjoy an extensive array of benefits and incentives. At UnitedHealth Group, we aim to help people lead healthier lives and enhance the overall functioning of the healthcare system. We believe everyone—regardless of race, gender, sexuality, age, location, or income—deserves the chance to achieve optimal health. However, significant barriers to good health still exist, often affecting people of color, historically marginalized groups, and those with lower incomes disproportionately. We are dedicated to minimizing our environmental impact and providing equitable care that tackles health disparities and advances health outcomes—a priority central to our mission. UnitedHealth Group is an Equal Employment Opportunity employer. Qualified candidates will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by applicable laws. UnitedHealth Group maintains a drug-free workplace. All candidates must pass a drug test prior to employment commencement.
Your role as an Optum employee will be crucial in enhancing health outcomes by connecting individuals with the necessary care, pharmacy benefits, data, and resources for their well-being. Here, you'll find a culture steeped in diversity and inclusion, along with talented peers, robust benefits, and opportunities for career growth. Help us make a meaningful impact on the communities we support as we work together towards advancing health equity globally. Start
Caring. Connecting. Growing together. Job Location:
2805 Campus Drive, Plymouth, MN 55441 Position Overview:
As a Patient Access Representative, you will be the welcoming face for patients in person. Your responsibilities will include a standardized registration process where you will gather demographic and financial information and efficiently enter this data into an electronic medical record system. Key Responsibilities: Greet and welcome patients upon arrival Collect demographic and insurance details Check in patients and assist in completing necessary paperwork Guide patients to their appointments or procedures Potentially assist in scheduling additional appointments Document issues and resolutions in the electronic medical record Resolve claim issues or registration discrepancies on patient accounts Utilize resources and procedures for efficient registration across assigned work queues Verify insurance eligibility and benefits, focusing on complex billing situations Communicate cost information clearly to patients if needed Collect co-pays or deductibles and address inquiries regarding financial assistance programs Screen and approve patients for financial aid programs Guide patients through the application process for available financial assistance Provide technical or functional support to team members Assist patients in completing information request forms for appropriate departments Collect necessary signatures from patients Gather medical records from various departments as required Deliver excellent customer service during inbound and outbound calls Mentor new staff as needed Perform other related duties as assigned You will be recognized and rewarded for your performance in this challenging role, with clear guidance on how to succeed and avenues for further professional development. Required Qualifications: At least 6 months of customer service experience in an office or hospital environment Intermediate proficiency in Microsoft Office Availability to work on a Per Diem basis across 1st, 2nd, or 3rd shifts, including weekends Ability to commit to standard daytime hours, Monday to Friday during the initial training period Must be 18 years of age or older Preferred Qualifications: Experience within the revenue cycle Familiarity with Epic systems *Important Note:* The sign-on bonus is available exclusively to external candidates. Current employees of UnitedHealth Group, UnitedHealthcare, or related entities are not eligible for this bonus. Compensation is based on various factors, including local labor market conditions, educational background, work experience, and certifications. Alongside your hourly wage—which ranges from $16.00 to $27.69 for full-time employment—you will have access to comprehensive benefits such as health plans, incentive and recognition programs, stock purchase options, and 401k contributions (all benefits are subject to eligibility requirements). No matter when you start your career with us, you will enjoy an extensive array of benefits and incentives. At UnitedHealth Group, we aim to help people lead healthier lives and enhance the overall functioning of the healthcare system. We believe everyone—regardless of race, gender, sexuality, age, location, or income—deserves the chance to achieve optimal health. However, significant barriers to good health still exist, often affecting people of color, historically marginalized groups, and those with lower incomes disproportionately. We are dedicated to minimizing our environmental impact and providing equitable care that tackles health disparities and advances health outcomes—a priority central to our mission. UnitedHealth Group is an Equal Employment Opportunity employer. Qualified candidates will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by applicable laws. UnitedHealth Group maintains a drug-free workplace. All candidates must pass a drug test prior to employment commencement.