Overnight Stock Associate Job at Ross Stores, Inc. in Miami

Overview

Ross is a leading off-price retail chain with over 2,200 stores. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun shopping experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate is expected to perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to achieve customer service and operational goals.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; remains friendly and professional at all times.
• Assists Customers with merchandise and questions in a polite and knowledgeable manner; greets Customers throughout the Store and thanks them at the register.
• Responds promptly to Customer Service calls and resolves issues in a courteous and helpful way, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and maintains restrooms to help keep the store, merchandise, and team areas clean.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily sizing and recovery to ensure a neat, clean, well-organized store that meets merchandising standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; adheres to MOS policies and proper disposal procedures when required.
• Follows policies concerning cash, checks, card transactions, refunds, and offline procedures; maintains accuracy in handling tenders.
• Demonstrates urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination and to maintaining a diverse workforce.