Health First is hiring: HFMG Phlebotomy Team Lead- Gateway Laboratory in Melbour

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POSITION SUMMARY: Provides quality service and stewardship by ensuring optimal support of laboratory testing activities through timely, accurate sample collection and preparation. Deals with and resolves all customer-related issues in a friendly, courteous, professional, and timely manner. Effectively communicates and escalates barriers, opportunities, and other department needs to the lab supervisor in real-time. Must demonstrate the ability to assume a leadership role as the designee of the laboratory leadership team, in problem-solving and promoting organizational goals and objectives.

Responsibilities

• Assist the lab supervisor in the coordination of daily inpatient, outpatient phlebotomy, and other pre-analytical needs, staff scheduling, processing, shipping of patients’ specimens, as applicable: EKG and POC testing, and reporting, filling in as needed all department’s shifts and throughout Health First Lab locations.
• Comply with all Health First, HF Laboratory policies and procedures, along with all pertinent federal and state accreditation agency requirements.
• Comply with policies, procedures, processes in the collection and processing of patient specimens, and provision of patient services, including offsite phlebotomy services as applicable.
• Meet and show commitment to continuously improve goals and performance improvement metrics developed to provide quality patient care.
• Assure valid patient results as evidenced by zero patient or sample identification errors in the pre-analytical and post-analytical phases of laboratory procedures per evaluation period.
• Demonstrate the appropriate skill sets as determined by the Annual Competency Assessments.
• Possess basic computer skills pertinent to job performance and availability to meet departmental staffing demands (holidays, weekends, coverage for illness or emergencies, reduced operations, increased workload).
• Comply with the Health First I-Care values and demonstrate effective communication with co-workers and management, including proper escalation when necessary.
• Assume scheduled shift responsibility when coverage is unavailable and adjust the posted schedule as needed, arranging changes in coverage with staff and informing the supervisor.
• Mentor co-workers and students’ technical development and optimize department efficiency by adjusting staffing schedules and monitoring Inpatient, Outpatient Phlebotomy and Support Services Operations.
• Perform Point of Care (POC) Testing on the lab menu at the assigned site, correctly and in a timely manner, if applicable.
• Participate in Proficiency Testing as determined by state regulations, if applicable.
• Assist with oversight and performance of lab registration, insurance eligibilities, authorizations, and payments, if applicable.

Qualifications

Minimum Qualifications

• Education:
  • Phlebotomy Training Program Diploma
  • High School Diploma or equivalent
• Work Experience: Two (2) years of experience in venipuncture and specimen processing
• Licensure: Valid Driver’s License and clean Motor Vehicle Record
• Certification: National Phlebotomy Certification from an accredited National Phlebotomy Agency
• EKG certified
• AHA BLS Healthcare Provider Completion Card prior to start date and maintained
• Skills/Knowledge/Abilities:
  • Strong computer skills
  • Excellent customer service skills
  • Good oral and written communication skills
  • Ability to prioritize and organize work
  • Must be able to cover alternative shifts, weekends, and holidays to meet customer needs

Preferred Qualifications

• Work Experience: Three (3) years of experience in venipuncture and lab specimen

Physical Requirements

• Majority of time involves sitting or standing; occasional walking, bending, and stooping
• Long periods of computer use
• Light work that may include lifting or moving objects up to 20 pounds
• Exposure to varied temperatures, air quality, lighting and/or low to moderate noise; may require travel to various facilities

Benefits

Schedule: Full-Time

About Health First

At Health First, diversity and inclusion are essential for our continued growth and evolution. We strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. Different ideas, perspectives, and backgrounds help drive better results and innovation.