Optum
Optum is a global organization committed to enhancing health through technology, helping millions live healthier lives. Your contributions as part of our team will directly improve health outcomes by connecting individuals with necessary care, pharmacy benefits, data, and resources. Join us to make a meaningful impact in the communities we serve as we work together towards health optimization at a global level. Start
Caring. Connecting. Growing together. The
Patient Care Specialist
warmly welcomes and registers patients, ensuring a prompt, pleasant, and helpful experience. You will provide directions, manage schedules, and assist with various administrative tasks in our friendly environment. This is a full-time position, requiring 40 hours of work per week during our standard business hours of 7:00 am to 6:30 pm PST, Monday through Saturday. Occasional overtime may be needed based on business requirements. Please note, this role is onsite at 100A Drakes Landing Road, Greenbrae, CA 94904. We provide 4-6 weeks of comprehensive training to help you succeed, scheduled based on your availability. Key Responsibilities: Greet patients upon arrival and manage wait times effectively. Complete check-in and check-out tasks, including insurance verification and pre-authorizations. Collect co-payments, co-insurance, and deductibles while issuing receipts. Maintain the cashier box, ensuring daily deposits align with company policy. Support walk-in patients and visitors with their needs. Answer phone calls, direct inquiries appropriately, assist with questions, and take messages as needed. Manage medical records by maintaining, filing/scanning, and preparing documents for scheduling. Ensure all correspondence is scanned and/or filed correctly and process requests for medical records. Cultivate effective working relationships with patients, staff, and the public. Perform additional related duties as assigned. Why Choose UnitedHealth Group? We offer a competitive compensation package, a comprehensive benefits program, rewards for performance, and a supportive management team dedicated to your success. Here are some of the benefits we provide: Paid Time Off starting from your first pay period, plus 8 Paid Holidays. Medical Plan options along with a Health Spending Account or Health Saving Account. Dental, Vision, Life & AD&D Insurance, as well as Short-term and Long-term Disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education Reimbursement opportunities. Employee Discounts. Employee Assistance Program. Referral Bonus Program for bringing new talent into the company. Access to additional Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.). You'll be recognized and rewarded for your performance in a challenging yet supportive environment, providing clear direction for success and opportunities for career growth. Required Qualifications: A High School Diploma or GED (or higher). A minimum of 1 year of customer service or healthcare-related experience. Intermediate proficiency with Microsoft Office applications. Ability to work onsite at 100A Drakes Landing Road, Greenbrae, CA 94904. Availability to work during standard business hours of 7:00 am - 6:30 pm PST, Monday through Saturday, with occasional overtime as needed. Must be 18 years of age or older. Preferred Qualifications: At least 1 year of experience with electronic health records. 1 year of experience in healthcare roles, particularly in scheduling. Experience managing multi-system phone lines and handling telephone inquiries. Familiarity with medical terminology. Proficiency in cash handling and performing mathematical calculations accurately. Soft Skills: Ability to work both independently and collaboratively while maintaining good judgment. Proven track record of effectively collaborating with healthcare providers. Strong organizational and time management skills. Ability to multitask and prioritize to meet deadlines consistently. Capacity to thrive under pressure in a dynamic, fast-paced environment. Excellent verbal and written communication skills, conveying information clearly and interpreting it effectively. Pay will be determined by various factors, including local labor markets, education, experience, and certifications. The hourly pay for this position ranges from $17.74 to $31.63, based on full-time employment status. We comply with all applicable minimum wage laws. At UnitedHealth Group, our mission is to help people lead healthier lives, while making the health system more efficient for everyone. We believe in equitable health opportunities for all individuals, regardless of their background. We are committed to mitigating barriers to good health that disproportionately affect marginalized groups. UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by applicable laws. UnitedHealth Group maintains a drug-free workplace. Candidates are required to successfully pass a drug test as part of the hiring process.
Caring. Connecting. Growing together. The
Patient Care Specialist
warmly welcomes and registers patients, ensuring a prompt, pleasant, and helpful experience. You will provide directions, manage schedules, and assist with various administrative tasks in our friendly environment. This is a full-time position, requiring 40 hours of work per week during our standard business hours of 7:00 am to 6:30 pm PST, Monday through Saturday. Occasional overtime may be needed based on business requirements. Please note, this role is onsite at 100A Drakes Landing Road, Greenbrae, CA 94904. We provide 4-6 weeks of comprehensive training to help you succeed, scheduled based on your availability. Key Responsibilities: Greet patients upon arrival and manage wait times effectively. Complete check-in and check-out tasks, including insurance verification and pre-authorizations. Collect co-payments, co-insurance, and deductibles while issuing receipts. Maintain the cashier box, ensuring daily deposits align with company policy. Support walk-in patients and visitors with their needs. Answer phone calls, direct inquiries appropriately, assist with questions, and take messages as needed. Manage medical records by maintaining, filing/scanning, and preparing documents for scheduling. Ensure all correspondence is scanned and/or filed correctly and process requests for medical records. Cultivate effective working relationships with patients, staff, and the public. Perform additional related duties as assigned. Why Choose UnitedHealth Group? We offer a competitive compensation package, a comprehensive benefits program, rewards for performance, and a supportive management team dedicated to your success. Here are some of the benefits we provide: Paid Time Off starting from your first pay period, plus 8 Paid Holidays. Medical Plan options along with a Health Spending Account or Health Saving Account. Dental, Vision, Life & AD&D Insurance, as well as Short-term and Long-term Disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education Reimbursement opportunities. Employee Discounts. Employee Assistance Program. Referral Bonus Program for bringing new talent into the company. Access to additional Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.). You'll be recognized and rewarded for your performance in a challenging yet supportive environment, providing clear direction for success and opportunities for career growth. Required Qualifications: A High School Diploma or GED (or higher). A minimum of 1 year of customer service or healthcare-related experience. Intermediate proficiency with Microsoft Office applications. Ability to work onsite at 100A Drakes Landing Road, Greenbrae, CA 94904. Availability to work during standard business hours of 7:00 am - 6:30 pm PST, Monday through Saturday, with occasional overtime as needed. Must be 18 years of age or older. Preferred Qualifications: At least 1 year of experience with electronic health records. 1 year of experience in healthcare roles, particularly in scheduling. Experience managing multi-system phone lines and handling telephone inquiries. Familiarity with medical terminology. Proficiency in cash handling and performing mathematical calculations accurately. Soft Skills: Ability to work both independently and collaboratively while maintaining good judgment. Proven track record of effectively collaborating with healthcare providers. Strong organizational and time management skills. Ability to multitask and prioritize to meet deadlines consistently. Capacity to thrive under pressure in a dynamic, fast-paced environment. Excellent verbal and written communication skills, conveying information clearly and interpreting it effectively. Pay will be determined by various factors, including local labor markets, education, experience, and certifications. The hourly pay for this position ranges from $17.74 to $31.63, based on full-time employment status. We comply with all applicable minimum wage laws. At UnitedHealth Group, our mission is to help people lead healthier lives, while making the health system more efficient for everyone. We believe in equitable health opportunities for all individuals, regardless of their background. We are committed to mitigating barriers to good health that disproportionately affect marginalized groups. UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by applicable laws. UnitedHealth Group maintains a drug-free workplace. Candidates are required to successfully pass a drug test as part of the hiring process.