Legal Receptionist Job at Whiteford, Taylor & Preston LLP in Falls Church

Overview

Job Title: Receptionist
Location: Falls Church
Job Type: Full-Time, Non-Exempt
Base pay range: $45,000.00/yr - $55,000.00/yr

Whiteford, Taylor & Preston is a law firm focusing on corporate litigation, global and regulatory law for companies in a wide range of industries. With offices in Delaware, Florida, Kentucky, Maryland, New York, North Carolina, Washington D.C., and Virginia, our 170 lawyers help our clients grow their businesses in the mid-Atlantic and around the globe. We value an inclusive work environment where diverse experiences, perspectives, and ideas are vital to a thriving workforce.

About the role

The Receptionist, under the supervision of the Office Administrator, serves as the first point of contact for clients, guests, and firm employees, and provides a wide variety of administrative support to assigned attorney(s). This role ensures smooth operations and excellent customer service, maintaining good working relations and fulfilling business needs. The ideal candidate will be organized, professional, and capable of managing multiple tasks with a friendly and efficient demeanor.

Responsibilities

• Greet clients and guests in a professional and courteous manner.
• Answer, screen, and route incoming calls.
• Respond to general inquiries and direct the inquirer to the appropriate personnel.
• Manage the conference room calendar.
• Maintain public areas such as reception, conference rooms, lounge, and visiting attorney offices, ensuring they remain neat and orderly.
• Assist in coordinating meetings and events as needed.
• Mail and Support Services: receive, sort, and distribute incoming mail; process outgoing mail, including certified mail, FedEx, UPS, and couriers.
• Hospitality & Client Services: set up and reset conference rooms for meetings, including AV technology; coordinate food and beverage service for internal and client meetings and events; maintain kitchen and pantry areas, ensuring cleanliness and stocked supplies; assist in planning and executing office events; provide white-glove customer service to internal and external clients.

Skills and Qualifications

• Prior experience in a law firm or corporate environment preferred
• Strong communication and interpersonal skills with a customer service mindset
• Ability to maintain confidentiality and handle sensitive information
• Proficient in Microsoft Word, Excel, PowerPoint; comfortable with PDFs, imaging, and scanning

Core Competencies

• Communication: clear, persuasive written and verbal communication
• Attention to Detail: accuracy and effective prioritization
• Technical Skills: ability to learn and apply new tools quickly
• Customer Service: collaboration to meet client needs
• Problem Solving: anticipate needs and propose solutions
• Time Management: plan and organize to meet deadlines
• Ethics: maintain client and firm confidentiality
• Interpersonal Skills: positive relationships and adaptability under pressure

What We Offer

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative culture that values innovation, integrity, and inclusivity

Equal Opportunity Employer: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.