Medical Receptionist Job at Pulse-MD Urgent Care in Village of Wappingers Falls

Overview

Pulse-MD is currently looking for Medical Receptionists for our Wappingers and Poughkeepsie offices. The Medical Receptionist performs a variety of tasks including excellent customer service via phone and in person, referring callers to the appropriate departments and assisting patients with forms. The position is a crucial link between the patient and the care delivered by clinical and service staff. Patient services are the key priority in this position, requiring the front desk receptionist to serve as a point of contact with other internal departments, all while fostering an environment which promotes patient comfort and trust. The role expects utmost discretion, diplomacy and tact in patient/staff interaction in alignment with the organization’s core values.

Responsibilities

• Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry.
• Provides information to callers according to the facility’s policies and procedures and transfers calls as needed to the appropriate person.
• Welcomes and greets patients/visitors to the facility in a helpful and friendly manner.
• Exercises diplomacy and tact to provide excellent customer service for patients; maintains confidentiality and privacy protocols in accordance with policies and HIPAA requirements.
• Maintains patient waiting areas, files and front desk areas in an organized and neat condition.
• Informs patients of any existing balance noted in the computer and requests payment before being seen.
• Enters new patient information into the computer system accurately and verifies existing patient information upon check in.
• Verifies all insurances and collects copay/deductible/coinsurance as appropriate.

Additional Duties

• Exercises problem-solving and conflict resolution skills when handling a patient complaint; refers patient complaints to the front desk manager as needed.
• Performs other duties as may be required and supports the team across urgent care center co-workers.

Professional Responsibility Standards

• Adhere to professional expectations as outlined in the employee handbook.
• Demonstrate flexibility in relation to work schedule.
• Participate in department and company-sponsored meetings and events.

Working Schedule

• A minimum of three 12-hour shifts for full-time obligation.
• Full-time staff will be expected to work every other weekend and some holidays.
• Flexibility to cover Mahopac and Mohegan Lake offices when needed.

Qualifications and Education Requirements

• Minimum high school degree or equivalent.
• Understands the importance of maintaining confidentiality under HIPAA standards.
• Excellent customer service and interpersonal skills.
• Intermediate to advanced phone skills.
• Highly flexible and able to adapt to changing needs of the facility.
• Ability to work well under pressure with minimal supervision; flexibility to handle a variety of tasks.
• Ability to apply written instructions and standardized work practices.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Willingness to take responsibility for actions and act positively on feedback from others.
• Physical requirements: ability to stand, walk, stoop, bend; occasional stress handling with tense patients.
• Basic computer knowledge.

We’re removing barriers to excellence in care and are an Equal Opportunity Employer. We encourage applicants of all backgrounds to apply.