Inbound Customer Service Opening (Immediately Hiring) Job at MCI in Wichita

Overview

Inbound Customer Service Opening (Immediately Hiring) — We are looking for inbound customer service agents to support projects for a wide variety of clients. You will be responsible for answering inbound calls, handling customer questions and complaints, and seizing opportunities to upsell products when they arise. Candidates should have a social and positive demeanor, a strong work ethic, and a track record of working well with customers. Location: Wichita, KS.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problem solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Candidate Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we offer a competitive compensation and benefits package designed to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward team members.

What You Can Expect From MCI

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Medical, dental, and vision coverage for full-time employees after eligibility periods
• Retirement Savings: Retirement programs where available
• Disability Insurance: Short-term disability coverage
• Life Insurance: Life insurance options
• Supplemental Insurance: Accident and critical illness coverage
• Career Growth: Focus on internal promotions
• Paid Training: Training while earning a paycheck
• Casual Dress Code and Engaging Work Environment

Physical Requirements

This job operates in a professional office environment and is largely sedentary. You may sit/stand for long periods while using a computer and telephone headset. Occasional moving and lifting up to 40 pounds may be required.

Diversity and Equality

We embrace diversity and are committed to equal opportunity in all aspects of employment. All aspects of employment are based on merit and qualifications. MCI complies with applicable laws regarding discrimination and reasonable accommodations.

About MCI

MCI helps customers take on CX and DX challenges differently, delivering exceptional experiences and driving performance. MCI offers business process outsourcing, staff augmentation, contact center customer services, and IT services through a range of brands and locations. See the full job posting for more details.