Receptionist (part-time) Job at The Grand Healthcare System in City of Batavia

Overview

The Grand Healthcare System is hiring a part-time Receptionist to welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist provides information about the facility’s services, visiting hours, and relevant policies.

Responsibilities

• Greeting and assisting visitors, residents, and family members with a friendly and helpful attitude, and providing information about the facility’s services, visiting hours, and relevant policies.
• Answering phones, taking messages, and directing calls to the appropriate staff members or departments; addressing inquiries about the facility, resident status, and general information.
• Managing sign-in and sign-out procedures for visitors in accordance with established protocols.
• Receiving, sorting, and distributing mail and packages; coordinating outgoing mail and packages for pickup or delivery.
• Emergency response: being prepared to handle emergencies by contacting emergency services or notifying appropriate staff.
• Coordinating with nursing staff and administrators to ensure effective communication and operations.
• Maintaining a clean, organized, and welcoming reception area with available reading materials and amenities.
• Crisis management: handling difficult or upset visitors professionally and empathetically.
• Adherence to policies, safety guidelines, and relevant regulations.
• Training and orientation: assisting new employees or volunteers with orientation and explaining receptionist procedures and protocols.

Qualifications

• Experience with hospitality, seniors, health care, and service delivery preferred.
• Customer service/hospitality background preferred.
• Strong communication skills required.
• Ability to work well with others in a fast-paced dynamic environment.

Job Details

• Position Type: Part-Time
• Schedule: 4:30pm–8:30pm with weekend availability
• Pay Rate: $18.00–$20.00 per hour
• Location: Batavia, NY

Benefits

• Weekly pay
• Paid Time Off (PTO)
• Health insurance (Health, Vision, Dental)
• 401(k)
• Employee perks and discount programs
• Innovative training programs and more

About Us

The Grand Healthcare System provides compassionate, high-quality care across long-term care and rehabilitation facilities, focusing on personalized treatment, comfort, and support to enhance residents’ lives.