Secretary - NYU Langone Huntington Medical Group Job at NYU Langone Health in Co

Overview

Secretary - NYU Langone Huntington Medical Group

Join to apply for the Secretary - NYU Langone Huntington Medical Group role at NYU Langone Health

Job ID: 1148352_RR00107887

Employer: NYU Langone Health

Position Summary

We have an exciting opportunity to join our team as a Secretary - NYU Langone Huntington Medical Group. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives; obtains insurance information and verifies eligibility electronically
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks and assists patients in using the kiosk when needed
• Scans necessary documents into Epic and maintains correct document locations and types
• Reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including after-visit summaries, scheduling follow-ups, referrals, and collecting time-of-service payments; promotes MyChart sign-up
• Answers calls professionally; schedules routine appointments and follow-ups
• Asks patients to verify demographic information on subsequent visits and makes necessary edits
• Addresses patient questions to ensure understanding and satisfaction; refers to senior staff or billing as needed
• Maintains HIPAA-compliant patient privacy
• Releases medical records per HIPAA and ROI guidelines; documents disclosures and fulfills requests within 10 days

Patient Experience and Access

• Acts as NYU Langone Health Faculty Group Practice Brand Ambassador and promotes excellence in patient experience
• Drives consistency in patient and colleague encounters via the CARES service principles
• Greets patients warmly, communicates steps of care/interaction, and collaborates to ensure timely resolutions
• Anticipates patient needs and participates in service recovery; escalates to leadership as appropriate
• Shares ideas to improve patient experience and access; partners with Access Center and Central Billing Office
• Takes a proactive approach to ensure staff are versed in Access Agreement standards

Qualifications

• Minimum Qualifications: High School Diploma required. Excellent organizational, interpersonal, and verbal/written communication skills with strong customer service orientation. Basic knowledge of word processing, spreadsheet, database, and internet applications. Light, accurate keyboarding skills. Ability to multi-task and work in a team environment focused on patient care experience.
• Preferred Qualifications: Intermediate knowledge of computer-based scheduling and appointment programs.

Salary and Benefits

NYU Langone Hospital—Long Island provides a salary range of $26.04 - $51,206.48 annually. Actual salaries depend on factors such as experience, education, and hospital need. Benefits and wellness programs are available to employees.

Additional Information

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply.

Employment Type

• Full-time

Industries

• Hospitals and Health Care