Office Assistant Job at FASTSIGNS® in Boca Raton

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Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Are you looking for a job that offers constant learning, skills growth, and a career path?

If so, we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS office assistant, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers via email, telephone, in-person, and at their place of business, aiming to build long-lasting relationships by converting prospects into customers and then into long-term clients.

FASTSIGNS is a franchise industry leader with over 700 locations worldwide. We offer extensive online and in-person training programs. Working for FASTSIGNS will help you grow your personal and business skills. We pride ourselves on delivering the best customer service in the Sign Industry, constantly improving through customer surveys.

Our ideal candidate is outgoing, responsive, eager to learn, and skilled at building relationships. Great listening, documentation, and organizational skills are highly valued.

You will learn to prepare estimates, implement work orders, and ensure timely delivery. You will participate in daily team meetings, execute marketing plans, and be involved in the success of the FASTSIGNS Center.

We seek individuals who believe they are the best and view this position as a stepping stone for career growth. If you think you have what it takes, we encourage you to apply.

Position Description

This role involves sales activities from lead generation through project management. Develop and implement sales and marketing plans to expand the customer base. Collaborate with management and support teams to achieve customer satisfaction and revenue goals.

Responsibilities

• Serve as the first point of contact for walk-in, email, E-commerce, and phone customers.
• Engage in business conversations with customers and decision-makers.
• Sell and recommend products using Brand Standards.
• Identify prospects and contact them using various methods.
• Maintain a database of leads through referrals, canvassing, and email.
• Follow up on leads and referrals.
• Understand pricing and proposal models.
• Complete paperwork and follow procedures from initiation to project completion.
• Prepare estimates and follow-up procedures.
• Communicate order status and production schedules.
• Implement marketing functions like database mailings, thank you emails, press releases, and campaigns.
• Maintain an attractive retail environment.
• Support management with reports, invoices, and paperwork.
• Participate in sales meetings and assist in marketing plans.
• Conduct market research and customer surveys.
• Resolve customer satisfaction issues.
• Maintain effective team relationships.
• Adhere to company policies and ethics.
• Follow up with customers post-order to ensure satisfaction.
• Identify sales opportunities and practice the brand mentality of "Everybody Sells".
• Assist with front desk duties as needed.
• Understand the sales process for customer consultations.

Additional Responsibilities

• Participate in marketing events and telemarketing.
• Assist in collection of receivables.
• Coordinate shipping and delivery schedules.

Working Conditions

Normal office and light manufacturing environment. Report to Directors and Branch Manager.

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