Office Assistant Job at FASTSIGNS Boca Raton in Boca Raton

Overview

Join to apply for the Office Assistant role at FASTSIGNS Boca Raton.

Replies within 24 hours. If you enjoy working with people and are looking for a job that offers constant learning, skills growth and a career path, we want to hear from you.

As a FASTSIGNS office assistant, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers by email, telephone, in-person and at their place of business, building long-lasting relationships by turning prospects into customers and then into long-term clients.

FASTSIGNS is the franchise industry leader with over 700 locations worldwide. We offer extensive training programs online and in-person and a focus on best-in-class customer service.

Our ideal candidate is outgoing, responsive, eager to learn and capable of building relationships. Great listening skills, documentation and organization are highly valued.

You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will participate in daily team meetings, execute business and marketing plans, and contribute to the success of the FASTSIGNS Center.

We are looking for individuals who believe they can succeed in this dynamic industry and who view this position as a stepping stone for personal growth and a career path.

Position Description

This position is responsible for sales activities from lead generation through the project management process. Develop and implement an agreed Sales and Marketing Plan to expand the customer base in the marketing area. Collaborate with center management and support teams to achieve customer satisfaction and revenue generation.

Responsibilities

• Serve as the first point of contact for walk-in, email, e-commerce and telephone customers.
• Demonstrate the ability to carry on business conversations with customers and decision makers.
• Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
• Identify sales prospects and contact them using a drill-down and share-of-wallet approach.
• Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email.
• Follow up on new leads and referrals from telephone, marketing and email activity.
• Develop a complete understanding of pricing and proposal models.
• Complete all paperwork and follow center procedures from initiation through project completion (e.g., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
• Prepare estimates and establish/maintain estimate follow-up procedures.
• Communicate with customers on order status and changes to production schedules.
• Execute a variety of marketing functions as directed (e.g., in-center database mailings, thank you emails, call-mail-call programs, press releases, FASTMAIL campaigns).
• Maintain an attractive retail environment (clean, organized and functional).
• Support center Directors and Branch Manager with reports, close-out, invoices, and daily/weekly/monthly paperwork; ensure WIP summary is up to date.
• Prepare status reports and participate in weekly sales meetings and center staff meetings.
• Assist in the implementation of company marketing plans as needed.
• Perform market research, competitive shops and customer surveys; identify and resolve customer satisfaction issues.
• Establish and maintain effective team relationships with all support departments.
• Adhere to all company policies, procedures and ethics codes.
• Contact customers within 3-5 days of order pick-up/delivery to confirm satisfaction.
• Participate in and promote the brand mentality of “Everybody Sells” and look for additional sales opportunities for the center.
• Serve as a backup for answering the phone when staff are busy; assist at the front counter as needed.
• Understand the sales process to consult with customers on project needs and solutions.
• Additional Responsibilities: participate in marketing events, assist in collection of accounts receivable, coordinate shipping schedules and delivery of merchandise and services.

Working Conditions

Working conditions are normal for an office and light manufacturing environment. Reports to Directors and Branch Manager. FASTSIGNS offers competitive pay and ongoing training opportunities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Seniorit y level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Printing Services

Referrals increase your chances of interviewing at FASTSIGNS Boca Raton by 2x. Get notified about new Office Assistant jobs in Boca Raton, FL.