Harbor
Harbor is seeking a Medical Office Assistant to join our Toledo team! The Medical Office Assistant is responsible for patient care under the direction of medical leadership, and/or a licensed health care professional.
Position is full-time, 1st shift.
Education/Experience/Other Requirements
- High school diploma or GED equivalent required
- Previous experience in Mental Health preferred.
- Must be able to perform clinical and clerical duties as needed.
- Electronic Medical Records experience preferred.
- Must demonstrate excellent customer service skills and a strong commitment towards achieving customer/patient satisfaction.
- Must be proficient and accurate in data entry and be able to navigate through Microsoft Windows based applications.
- Must be able to communicate clearly and effectively with a variety of people and be a team player.
- When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
- BLS and NCI/CPI Certifications required within 90 days of employment.
Essential Job Competencies/Primary Duties
- Assists provider with patient care.
- Provides Patient/Family education.
- Assist patients with medication prescriptions and testing procedures as directed by providers.
- May assume responsibilities of determining and responding to the needs of patients and visitors when they contact the practice either by phone or in person.
- May be required to fill in for front desk staff if needed.
- Answers and/or triages patient phone calls.
- Coordinates scheduling of patients' appointments.
- Assists clinical staff and/or providers as needed.
- Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
- Documents in a clear, efficient, and effective manner, in conjunction with leadership and Harbor guidelines.
- Attends meetings as appropriate and serves on office committees as assigned.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
- In providing billable services, fulfills or exceeds unit expectations established by Harbor.
- May float to other locations to accommodate client or agency need.
About Harbor
- A leading provider of mental health and substance use treatment for over 100 years
- 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
- Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
Benefits include:
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Employee referral bonuses
- Ability to make a difference in your community!