Harbor, Inc. is hiring: Medical Office Assistant in Toledo

Harbor is seeking a Medical Office Assistant to join our Toledo team. The Medical Office Assistant is responsible for patient care under the direction of medical leadership and/or a licensed health care professional.

Position is full-time, 1st shift.

Overview

The Medical Office Assistant provides clinical and clerical support to ensure quality patient care and customer service within Harbor, a mental health and substance use treatment provider.

Responsibilities

• Assist provider with patient care and provide patient/family education.
• Assist patients with medication prescriptions and testing procedures as directed by providers.
• Respond to patient needs when contacted by phone or in person; triage calls as needed.
• May fill in for front desk staff when required.
• Answer and/or triage patient calls and support clinical staff and providers as needed.
• Provide timely, quality service to internal and external customers and strive for patient satisfaction.
• Document clearly and efficiently in accordance with Harbor guidelines and leadership.
• Attend meetings as appropriate and participate in office committees as assigned.
• Stay current with trends related to essential job competencies and demonstrate ongoing growth.
• In providing billable services, meet or exceed unit expectations established by Harbor.
• May float to other locations to accommodate client or agency needs.

Qualifications

• High school diploma or GED required.
• Previous experience in Mental Health preferred.
• Must be able to perform clinical and clerical duties as needed.
• Electronic Medical Records experience preferred.
• Excellent customer service skills and a strong commitment to patient satisfaction.
• Proficient in data entry and able to navigate Microsoft Windows-based applications.
• Clear and effective communication with a variety of people and a team player mindset.
• When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
• BLS and NCI/CPI Certifications required within 90 days of employment.

About Harbor

• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year.
• Services range from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more.

Why Work for Harbor?

• Medical, dental, and vision coverage.
• Retirement plan with company match.
• Generous paid time off, sick time, and paid holidays.
• Tuition and professional license reimbursement programs.
• Clinical supervision hours offered.
• Opportunity to make a difference in your community.

Equal Opportunity Employer

This employer is an equal opportunity employer. This notice also reminds applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.