MCR Hotels is hiring: Server, Restaurant in Charlotte

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Canopy by Hilton Charlotte Southpark – Overview and Role Standards

Overview

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Cleanliness and friendliness are core to the guest experience.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All team members contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all calls with friendly service using the approved greeting.
• Spotless Cleanliness and Sparkling Workspaces: All areas should be clean and well-organized.
• Pitching In: Cleanliness is a team effort; assist in cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet every guest with a smile while cleaning.
• Checklists to 100% Accuracy: Complete operational checklists on time each shift.
• Shift Handover Reports: Accurate and timely handover reports for shift-to-shift communication.
• Uniform and Appearance: Clean, approved uniform; nametag; good grooming; smiling at all times.
• Teamwork & Communication: Clear, honest, professional communication; willingness to stretch beyond traditional role when needed.

Section Two: Role Specific Duties and Expectations

The Server is responsible for providing prompt, friendly, and accurate food service. Takes food and beverage orders, serves items, and processes payments.

Responsibilities

• Friendly Greeting: Greet guests and describe food and beverage options clearly.
• Quick Delivery: Deliver hot items from kitchen to tables in a timely manner.
• POS Skills: Input orders and secure accurate payments.
• Barista: Prepare coffee and other specialty drinks.
• Table Preparation: Clear, clean, and reset tables as needed.
• Guest Service: Observe diners and respond to requests.
• Side Work: Complete daily inventory prep and other tasks per labor rules.
• Menu Knowledge: Be familiar with current offerings.
• Seating: Escort guests to tables as needed.
• Food Safety: Ensure compliance with food safety policies (rotation, dating, labeling, cleaning).
• Cleanliness: Maintain cleanliness of restaurant and surrounding areas.
• General Hotel Knowledge: Know hotel hours and amenities.

Section Three: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores / Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

Section Four: Qualifications & Requirements

• Work Experience: Hospitality, service, consumer-facing franchise or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions and meet deadlines.
• Friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekends as required.
• Timely arrival and departure for shifts; clock in/out as scheduled.
• Provide notice when calling out per supervisor directions.

Physical Working Demands & Working Environment

The physical demands described here are representative of those required to perform essential functions. The employee is regularly required to stand, walk, perform repetitive motions, and lift items such as laundry supplies and linens.

• Standing
• Walking
• Repetitive Motions
• Lifting

Language & Reasoning Skills

• Read, write, understand and communicate effectively in English.

Note: This job description does not restrict the employer from assigning other duties. The employer may adjust duties as needed. This document does not create an employment contract; employment is at-will.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities.
• Over 7,000 team members nationwide; operates hotels under multiple brands.
• Awarded Fast Company’s 10 Most Innovative Travel Companies of 2020.
• Recipient of Marriott and Hilton partner awards.

What We Offer / What’s in It For You

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members

Senioriry level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Restaurants

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