Overview
Join to apply for the Server, Restaurant role at MCR Hotels
Base pay range: $12.00/hr - $14.00/hr
Location: Courtyard Odessa, 7241 Tres Hermanas Blvd TX, 79765
Section One: MCR Universal Role Standards
Executive Summary
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
Areas of Excellence
- Happy Guests
- Spotless Cleanliness
- Product Consistency & Quality
- Teamwork
Duties and Expectations
- Happy Guests
- Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
- Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
- Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
- Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
- Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
- Events: Awareness and support for all groups and events at the hotel.
- Technology: Understanding of relevant technology for each role.
- Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
- Spotless Cleanliness
- Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
- Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
- Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
- Product Consistency & Quality
- Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
- Shift Handover Reports: Handover reports must be accurate and on time.
- Flawless Uniform: Wear a clean, approved uniform and be well-groomed with nametag and smiling.
- Teamwork
- Communication: Clear, honest, professional communication between Team Members.
- Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and guests.
- Collaboration: Commit to working together to create a welcoming environment and positive workplace.
Section Two: Role Specific Duties and Expectations
The Server is responsible for providing prompt, friendly, & accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders.
Responsibilities
- Friendly Greeting: Greet guests and describe food and beverage options clearly.
- Quick Delivery: Deliver hot items from kitchen to tables.
- POS Skills: Input orders and process payments accurately.
- Barista: Prepare coffee and other specialized drinks.
- Table Manicure: Clear, clean, and reset tables as needed.
- Guest Service: Observe diners and respond to requests.
- Side work: Complete daily inventory prep sheet and other side work per labor rules.
- Menu Knowledge: Knowledge of current food and beverage offerings.
- Seating: Escort guests to tables as needed.
- Food Safety: Ensure compliance with food safety policies (rotation, dating, labeling, cleaning).
- Cleanliness: Maintain cleanliness of the restaurant and surrounding areas.
- General Hotel Knowledge: Knowledge of hotel hours and amenities.
Section Three: Success Metrics
Happy Guests
- Management Performance Ratings
- Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
- GM/AGM Spot Checks
- Leadership Walk-throughs
- Guest Ratings/Reviews
Product Consistency & Quality
- Checklist Tracking
- Management Performance Ratings
- Guest Ratings
Teamwork
- Management Performance Ratings
Section Four: Qualifications & Requirements
Qualifications & Requirements
- Work Experience: Experience in hospitality, service, consumer-facing field preferred.
- Positive attitude and willingness to learn.
- Ability to follow instructions, tasks, and deadlines.
- Always provide friendly service with a smile.
- Flexible schedule with availability days, nights, holidays, weekends as needed.
- Must arrive on time and clock in; never work while clocked out.
- Must clock in/out for breaks as scheduled.
- Provide sufficient notice when calling out for a shift.
Physical Working Demands & Working Environment
The physical demands described here are representative of those necessary to perform essential functions. The employee is regularly required to stand, walk, perform repetitive motions, and lift items.
- Standing
- Walking
- Repetitive Motions: wrists, hands, fingers
- Lifting: lifting laundry supplies, linens, and other items
Language + Reasoning Skills
- Read, write, understand and communicate in English
Note: This job description does not state or imply exclusivity of duties. The employer reserves the right to change or assign duties. This document does not create an employment contract. At-will employment.
Our Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- More than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and unflagged hotels.
- Named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- Recipient of Marriott Partnership Circle Award and Hilton Legacy Award.
- For the TWA Hotel at JFK, received multiple awards including Architecture Award.
What we offer / What’s in it for you?
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance – available after 30 days of employment for full-time team members
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
- Industries: Restaurants
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