Mountain Sports Training Supervisor Job at PSIA-AASI Western Region in Killingto

Overview

Join to apply for the Mountain Sports Training Supervisor role at PSIA-AASI Western Region.

Location: Killington, VT

Compensation And Benefits

• Compensation: Starting salary range: $50,000 – $55,000, adjusted based on experience
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Various discount programs (food & beverage, retail/rental, tickets, etc.) also available

Job Summary

The Mountain Sports Training Supervisor is responsible for implementing and overseeing all training and specialty program operations for the Mountain Sports School. This role leads new hire orientation, ongoing instructor education, and specialty programming, ensuring the highest standards of guest experience and staff development. The Supervisor partners closely with the MSS Manager and fellow Supervisors on hiring, onboarding, quality assurance, and continuous improvement through data analysis.

Summary Of Key Responsibilities

• Design and execute annual instructor training plans, including new hire orientations, returning staff refreshers, and advanced clinics for certifications (PSIA-AASI)
• Lead and oversee all on-snow and indoor staff training, including safety protocols, teaching methodology, guest service standards, and use of MSS technology
• Identify and mentor trainers and clinic leaders; facilitate Train-the-Trainer programs and peer shadowing
• Support the creation and delivery of specialty training for adaptive, freestyle, race, and youth programs
• Maintain accurate training records and track staff progress toward certifications and personal development goals
• Oversee the scheduling and quality of specialty lesson products (e.g., race camps, women’s clinics, freestyle camps, school group specialty days)
• Support specialty programming to ensure guest satisfaction and appropriate staffing levels
• Partner with program manager to ensure alignment and consistency of specialty offerings with MSS standards
• Participate in recruiting, interviewing, and selecting instructors for winter operations
• Facilitate new hire orientation and onboarding, ensuring compliance with resort and industry policies
• Connecting new staff with MSS culture and expectations
• Monitor instructor and guest feedback; implement quality assurance processes for all programs
• Track and investigate all Workers’ Compensation claims for the Mountain Sports School, coordinating with HR and MSS leadership to ensure timely documentation, root cause analysis, and follow-up on incidents
• Work with MSS leadership on tracking and documenting employee incidents, ensuring accurate and thorough reporting
• Collaborate with MSS leadership to address guest service concerns and staff performance issues
• Track, analyze, and report on training participation, specialty program utilization, and guest satisfaction metrics
• Recommend improvements to training and programming based on data, trends, and industry benchmarks
• Direct supervision of MSS trainers
• Coordinate with supervisors and program managers to align training and specialty program goals
• Perform other tasks as assigned

Basic Qualifications

• Minimum of 3 years’ experience in ski/snowboard instruction, training, or program supervision within a resort or snowsports school environment
• PSIA-AASI Level 3 certification, PSIA-AASI Education Staff, or equivalent instructional/education credential strongly preferred; Level 2 certification with exceptional training experience will be considered
• Proficient with common business software, scheduling platforms, and instructional technologies (e.g., flaik, RTP, or similar systems)

Required Knowledge, Skills, And Abilities

• Demonstrated experience developing and leading staff training programs, including new hire orientation and specialty clinics
• Excellent organizational, communication, and leadership skills
• Experience with incident investigation and Workers’ Compensation documentation preferred
• Proven ability to analyze data and use metrics for continuous improvement
• Ability to work a flexible schedule, including weekends, holidays, and peak business periods
• Commitment to creating a safe, inclusive, and guest-focused learning environment

Equal Opportunity

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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