Housekeeping Supervisor Job at MCR Hotels in Cleveland

Overview

Housekeeping Supervisor role at MCR Hotels in Cleveland, OH. The position involves supervising housekeeping operations, ensuring rooms, public areas, and back-of-house spaces are clean, safe, and well-organized. The Supervisor may assume duties of the Executive Housekeeper in their absence and may clean guest rooms and public spaces as needed.

Base pay range

$17.00/hr - $19.00/hr

Hilton Garden Inn Cleveland Downtown

Responsibilities

• Manage daily housekeeping operations and staff in the absence of the Executive Housekeeper.
• Clean guest rooms and public spaces as needed.
• Lead daily stand-up meetings to review objectives and assign checklists.
• Inspect rooms and public areas to ensure quality and cleanliness.
• Maintain organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets and laundry areas.
• Stock guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Remove trash and used linens and replenish guest room supplies.
• Coordinate with Maintenance for deep cleaning and repairs as needed.
• Monitor and respond to guest requests; ensure proactive problem solving.
• Maintain inventory of housekeeping and laundry supplies; place orders as needed.
• Ensure proper handling and storage of chemical supplies in accordance with OSHA standards.
• Maintain key control for the department.

Qualifications & Requirements

• Experience in hospitality, service, or related field; supervisory experience preferred.
• Positive attitude with a willingness to learn and contribute to a team environment.
• Ability to follow guidelines and procedures; work well under pressure.
• Effective listening and conflict-resolution skills; clear communication.
• Desire to provide hospitality and excellent guest service.
• Must be 18 years or older.
• Flexible schedule, including evenings, nights, weekends, and holidays as needed.
• Good time management: clock in/out on schedule and manage breaks appropriately.

Physical working demands & environment

• Stand or walk for extended periods; may lift up to 25 pounds.
• Operate computers and other office devices; perform data entry as needed.
• Move about the hotel to access guest rooms, public areas, and storage areas.

What we offer

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance after 30 days for full-time team members

Note: This description does not guarantee eligibility for all benefits and may be subject to change according to company policy.