Director of Housekeeping Job at Westgate Resorts in Park City

Overview

Westgate Resorts is seeking a dedicated and service-oriented Director of Housekeeping to lead 3 direct reports and an overall team of 75. The role requires strong financial acumen and analytical skills to drive the department’s operations toward the resort’s financial goals while maintaining the highest standards of cleanliness and guest satisfaction. The Director will exhibit strong leadership, coach team members, and execute initiatives with attention to detail, aligning efforts with the resort's service standards and objectives. Demonstrating Westgate’s core values—Passion, Work Ethic and Integrity—will be critical to the team’s success.

Job Responsibilities

• Drive department’s operations to achieve or exceed the property’s financial goals and objectives, understanding their impact on the resort's success
• Review staffing levels regularly to ensure guest service standards, operational efficiency, and financial objectives are met
• Utilize on-the-job training tools to effectively train new room attendants and provide ongoing follow-up training
• Ensure policies are administered fairly and consistently; complete disciplinary procedures and documentation according to company standards
• Participate in interviewing and hiring processes, selecting team members with appropriate skills and qualifications
• Maintain the highest levels of quality by implementing innovative strategies that uphold superior cleanliness
• Guarantee daily adherence to the resort’s service standards resulting in exceptional guest satisfaction
• Lead, coach, teach, develop, and mentor the housekeeping team
• Maximize the resort’s profitability by utilizing financial tools and strategies to improve department profitability, control expenses, and increase productivity
• Lead and participate in team efforts to achieve goals while fostering collaboration
• Coach leaders and team members on complex issues by breaking them into components, evaluating outcomes, and securing stakeholder agreement
• Plan effectively by gathering information, assessing needs, and ensuring appropriate staffing for initiatives
• Develop and deliver information persuasively, listen actively, and ensure clear understanding and engagement
• Other duties as assigned

Qualifications

Work Schedule

• Must be open to working varied shifts, including weekends and holidays

Experience

• 7+ years of leadership experience in a hospitality environment with a proven track record of managing and motivating diverse teams
• 3-5 years in a housekeeping management role within a resort or large-scale hotel (400+ rooms preferred; at least 200 rooms required)
• Strong experience managing departmental budgets, controlling expenses, and optimizing operational efficiencies
• Experience developing and implementing housekeeping standards, procedures, and training programs
• Proven ability to lead initiatives that drive guest satisfaction and maintain high cleanliness and service standards
• Labor management experience

Education & Certifications

• Bachelor’s degree in hospitality management, Business Administration, or related field required; experience may be considered in lieu of education
• Certification in Housekeeping Management or related field is an advantage
• Additional training or certifications in leadership, customer service, or hospitality management is a plus

Skills

• Strong leadership with the ability to inspire, coach, and develop team members
• Excellent verbal and written communication
• Service-driven approach with a passion for delivering exceptional guest experiences
• Strong analytical skills with budget, financial planning, and cost control experience
• Strategic and creative problem-solving abilities
• Highly organized with excellent time management
• Ability to prioritize and manage multiple responsibilities
• Flexibility to work in a fast-paced environment
• Empathy and cultural sensitivity in a diverse work environment
• Effective delegation and critical thinking to solve complex challenges
• Active listening and transparent communication
• Adaptability to changing priorities and deadlines
• Spanish proficiency a plus

Additional Information

• Why Westgate?
• Highly discounted Epic Locals Ski Pass
• Free ski, snowboard and mountain bike equipment rentals
• Free garage parking
• Exclusive team member discounts at hotels, resorts, restaurants, and entertainment
• Meal benefits in Team Member Breakroom
• Comprehensive health benefits – medical, dental, and vision
• PTO – vacation, sick, and personal
• Paid holidays
• 401K with generous company match
• Daily Pay option to access pay as needed
• Wellness programs
• Tuition assistance
• Employee Assistance Program (EAP)
• Advancement and development opportunities
• Community involvement programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and need a reasonable accommodation, please email WGAccommodations@wgresorts.com with the job title and location.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality

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