Nippon Express USA is hiring: Assistant Manager - Household Goods in Houston

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance.

Job Description

We are seeking an Assistant Manager - Household Goods to join our team. The successful candidate will provide department support and supervise staff in the HHG Department, manage and meet customer requirements, conduct online or in-person surveys, coordinate pickup and delivery orders, issue freight bills and invoices, and supervise and direct staff.

• Provide department support and supervise staff in the HHG Department
• Manage and meet customer requirements including shipment upgrades & coordination
• Conduct an online or in-person survey of customer home, also create and submit an estimate
• Coordinate pickup and delivery orders with trucking companies, airlines, steamship line and/or bonded facilities
• Issue freight bills and invoices and responsible for collecting unpaid invoices within credit term
• Supervise and direct staff in performing work according to operations procedures
• Train Export Staff
• Monitor the preparation of HHG Export shipments and distribution of Export Documents
• Ensure department is in compliance with company policies and procedures and applicable government regulation
• Document, record and report all discrepancies to include missed deadlines
• Work professionally and effectively with operations staff to achieve target goals
• Develop and maintain positive working relationships with management, and co-workers
• Propose and visit the company in charge to make connections
• Handle other job assignments as determined by the Department Manager
• Salary: $75,000 to $80,000

Qualifications

• Bilingual English/ Japanese; ability to read, write & speak English and Japanese
• Good verbal and written communication skill
• Advanced Knowledge of MS Office Products, including Outlook, Word, Excel, PowerPoint and SharePoint
• Strong organization and communication skills
• Capability to schedule, organize and work independently
• Knowledge of Regulatory & HHG Standards
• At least 3 years of experience in HHG business
• Knowledge of international Moving (Incoterms, method, customs regulations etc.) desirable
• Must be able to work flexible work schedule as needed to meet the business demands

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more
• Generous Vacation and Sick time

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.