Retail Associate Job at Land of Lincoln Goodwill Industries, Inc. in Springfield

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes.

Job Title: Retail Associate

Department: Retail operations

Reports To: Store Manager

Classification: Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: No

Position type: Full Time

Job Summary: Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor.

Essential Job Duties

• Cashiering: Performs all register transactions accurately, maintains sales floor and cash register stock level according to standards, follows general housekeeping standards, demonstrates competency in pulling, pricing, rotating, sizing, and hanging clothing.
• Sales Floor: Maintains sales floor stock level, properly merchandised and categorized, follows general housekeeping standards, demonstrates competency in pulling, pricing, rotating, sizing, and hanging clothing.
• Donor Door: Checks, accepts, unloads and processes donations from the customer, accurately maintains daily donation records, sorts and processes donations according to the current LLGI Standard Operating Procedures (SOP).
• Processing and Pricing: Unloads, inspects, and sorts donated goods following the current LLGI SOP, grades by using quality specifications, sorts into appropriate bins, prices according to SOP, and assigns to the staging area.
• Material Handling: Transports stock to and from workstations, donor doors, and staging areas, assists processors in swapping full equipment with empty ones to expedite operations.

Core Competencies

• Adaptability
• Managing Conflict
• Stress Tolerance
• Communication
• Tenacity
• Urgency

Essential Job Requirements

• Basic math skills
• Understands and follows LLGI policies and procedures.
• Requires the ability to be consistently at work and on time on scheduled work days.
• Embraces the mission, vision, and values of LLGI.
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters

Physical Requirements

• Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high.
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds.
• Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns.