Retail Associate Job at Land of Lincoln Goodwill Industries, Inc. in Chatham

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes.

Job Title: Retail Associate

Job Location:Not specified

Department: Retail operations

Reports To: Store Manager

Classification: Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: No

Position type: Full Time

Job Summary

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor.

Essential Job Duties

• Cashiering: Performs all register transactions accurately, maintains sales floor and cash register stock level according to standards, follows general housekeeping standards, demonstrates competency in pulling, pricing, rotating, sizing, and hanging clothing, and understands and achieves quotas to meet sales goals.
• Sales Floor: Maintains sales floor stock level, properly merchandised and categorized, follows general housekeeping standards, demonstrates competency in pulling, pricing, rotating, sizing, and hanging clothing, and understands and achieves quotas to meet sales goals.
• Donor Door: Checks, accepts, unloads, and processes donations from the customer, accurately maintains daily donation records, sorts and processes donations according to the current LLGI Standard Operating Procedures (SOP), and performs opening and closing procedures.
• Processing and Pricing: Unloads, inspects, and sorts donated goods following the current LLGI SOP, grades by using quality specifications, sorts into appropriate bins, prices according to SOP, and assigns to the staging area.
• Material Handling: Transports stock to and from workstations, donor doors, and staging areas, assists processors in swapping full equipment with empty ones to expedite operations, and helps price furniture and keep them going from door directly to sales floor.

Core Competencies

• Adaptability
• Managing Conflict
• Stress Tolerance
• Communication
• Tenacity
• Urgency

Essential Job Requirements

• Basic math skills
• Understands and follows LLGI policies and procedures
• Requires the ability to be consistently at work and on time on scheduled work days
• Embraces the mission, vision, and values of LLGI
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality
• Demonstrates sensitivity and the ability to communicate with a diverse population
• Conveys information clearly through verbal communication
• Works independently while fostering a strong team atmosphere
• Demonstrates professionalism, integrity, and ethical behavior

Physical Requirements

• Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
• The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares
• Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
• Stand for long periods throughout the day
• The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks
• Demonstrate visual acuity to evaluate donated items for quality
• The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine

Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair

Equal Employment Opportunity

LLGI is an equal employment opportunity employer and welcomes applications from diverse candidates.