Security Officer Job at Four Seasons Hotels and Resorts in Lanai City

Overview

About Four Seasons – Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Located on the southeastern coast of the pristine island of Lāna’i, the secluded retreat of Four Seasons Resort Lāna’i offers a curated, personalized island escape. The five-star, five-diamond resort features outdoor restaurants, a kids\' club, Tennis Garden, cultural programming, beach and pool with spacious seating, Hawanawana spa and luxury retail boutiques. The on-site Jack Nicklaus-signature golf course offers ocean views on every hole. Island activities include sunset sails and whale watch tours, horseback riding, archery, biking, hiking, and aerial adventures at Lanai Adventure Park.

Security Officer

The Four Seasons Resort Lāna’i is looking for a Security Officer who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

• Ensure the safety and protection of guests, employees, and hotel property, including buildings and grounds
• Enforce hotel and departmental rules, policies, and safety standards
• Monitor and patrol the property to identify and address safety, fire, or security hazards; must be able to walk/run stairs while carrying equipment
• Respond promptly to all emergencies, including fire alarms, medical calls, and incidents requiring the Emergency Response Team
• Provide safety training and promote awareness to reduce incidents and potential losses
• Monitor Operations Center systems including phones, CCTV, alarms, key control, and visitor/vendor access
• Handle security incidents, guestroom lockouts, safe malfunctions, and key reprogramming requests
• Investigate and document incidents; prepare detailed reports, logs, and follow-ups, including worker’s compensation and liability claims
• Act as a liaison with law enforcement, city and federal agencies, and hotel associations
• Mediate non-emergency situations such as disputes, minor injuries, and guest complaints with professionalism
• Follow bloodborne pathogen protocols when handling contaminated materials
• Participate in developing, testing, and implementing the hotel’s fire and emergency plans
• Maintain professional appearance and provide courteous, personalized service to guests, staff, and neighbors
• Work as part of a 24-hour rotating Security Team to ensure continuous safety coverage
• Demonstrate strong communication, problem-solving skills, and high attention to detail
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Valid Driver’s License
• Weekend and Holiday availability required.
• Reading, writing and oral proficiency in the English language
• Ability to work well in high pressure situations and possess strong interpersonal and relationship-building skills to work with cross-functional teams
• Strong problem-solving skills, ability to handle difficult situations and guests.

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $26.12
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

We look forward to receiving your application. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work at Four Seasons Resorts Lanai, visit us:

Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf